IT Service Desk Technician

MacDonald-Miller Facility Solutions • Seattle, WA

22h • Onsite

About The Position

MacDonald-Miller Facility Solutions is seeking an IT Service Desk Technician to provide end-user support for all computer-related issues, including hardware, software, and mobile devices. This role involves troubleshooting technical problems, managing user accounts and licenses, and maintaining accurate inventory and asset management. The IT Service Desk Technician will communicate effectively with employees, address service inquiries promptly, and contribute to a collaborative team environment. This is a highly visible role that interacts with all levels and functions within the organization, offering significant growth opportunities and autonomy.

Requirements

• Track record of providing positive and timely customer service skills.
• Expertise in diagnosing, troubleshooting, or repairing technology products.
• Ability to triage and prioritize tasks in a fast-paced environment.
• 1-3 years of relevant IT experience, or equivalent schooling.
• Great problem solver.
• Strong communicator to both technical and non-technical staff.
• Passionate with a can-do attitude.
• High standards of customer service.

Responsibilities

• Troubleshoot and provide end-user support for all computer related issues including hardware, software, and mobile devices.
• Effectively communicate with employees when service inquiries arise.
• Provide exceptional customer service by promptly addressing user inquiries and issues.
• Diagnose and resolve technical problems efficiently.
• Manage user accounts licensing and provisioning to meet Identity Access Management standards.
• Maintain accurate inventory and asset management.
• Maintain accurate records of all service desk interactions, solutions provided, and any follow-up actions required.

Benefits

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees