IT Support Technician - IT Service Desk

University of Utah Health • Salt Lake City, UT

19h • Remote

About The Position

This position will provide remote IT services for Patients and Staff, working about 19 hours per week. Current University Of Utah Students are preferred for this role. University of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education, fostering a culture of collaboration, excellence, leadership, and respect. The organization values compassion, collaboration, innovation, responsibility, integrity, quality, and trust. This role involves assisting with the development and maintenance of activities in IT areas such as network communications, systems administration, or systems development. The incumbent will use knowledge of LAN/WAN, operating systems, database, or application development languages to help design, deploy, and maintain IT systems, working under the guidance of senior engineers. This position is not responsible for providing direct patient care. The University of Utah is a Level 1 Trauma Center, nationally recognized for academic research, quality standards, and patient experience, with five hospitals and eleven clinics providing comprehensive services and medical advancement.

Requirements

• Currently enrolled in applicable, accredited program.
• Ability to troubleshoot issues remotely.
• Flexible, with an excellent work ethic.
• Excellent customer service and communication skills, including written, verbal and telephone skills.
• Ability to follow directions from supervisors appropriately.
• Ability to work well in a team environment.
• Ability to work with Hospital Staff and Patients.

Nice To Haves

• Current University Of Utah Students preferred for this role.

Responsibilities

• Handles user problems via the phone or web tickets.
• Does basic troubleshooting for customer using provided tools.
• Identifies, researches, and resolves technical problems.
• Documents, tracks and monitors problems to ensure a timely resolution.
• Responds to telephone calls, email and personnel requests for technical support.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Attends team meetings and communicates issues that arise appropriately.
• Works under immediate supervision.
• Other duties as assigned by the help desk manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed