IT Service Desk Technician I

Extra Space Storage•Salt Lake City, UT

8d•Hybrid

About The Position

Extra Space Storage is hiring an IT Service Desk Technician I to provide full end-user help desk support to corporate employees and remote site locations. The role allocates, configures, delivers, troubleshoots, and maintains systems and software in a fast-paced, collaborative environment. This hybrid position requires working onsite at the company's Cottonwood Heights corporate office in Salt Lake City, Utah, three days per week.

Requirements

High school diploma or GED and at least one year of Help Desk experience, or equivalent education.
Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite.
Demonstrated interpersonal skills and openness to new technologies.
Excellent analytical, interpersonal, verbal, and written communication skills.
Ability to thrive in a fast-paced, decentralized work environment.

Nice To Haves

A+ Certification.

Responsibilities

Identify, troubleshoot, and resolve Level One technical issues involving computer systems, hardware, software, telecommunications, printers, and networking.
Assist internal employees experiencing procedural or operating difficulties with company applications, products, or services.
Respond to technical assistance requests by phone, in person, or remotely using remote desktop software.
Communicate effectively and concisely, verbally and in writing.
Identify and escalate issues requiring urgent attention or a higher level of expertise.
Identify common issues and report them to management.
Work in a team environment.
Follow Help Desk practices and procedures.

Benefits

Well-defined career paths.
Medical, dental, and vision benefits starting on Day 1.
Health Savings Account (HSA) or Flexible Spending Account (FSA).
Company-paid life, AD&D, short-term disability, and long-term disability coverage.
401(k) with company match after 90 days of service.
Holiday pay and paid time off.
Extensive wellness program.
Employee discount programs.
Personal Health Advocate.
Free soda, coffee, and drinks.