IT Service Desk Technician

Superior • Ohio, OH

22h • Onsite

About The Position

Superior is seeking an IT Service Desk Technician to support its people, systems, and day-to-day technology needs across the organization. Based at the company’s headquarters in Columbus, Ohio, the role provides technical support for hardware, software, and end-user systems to help ensure reliable business operations. The position reports to the Service Desk Team Lead.

Requirements

• A technology-related degree or equivalent hands-on experience providing technical support in an IT or service desk environment.
• Strong troubleshooting skills with PC hardware, Windows operating systems, iPads, and iPhones.
• Experience administering Microsoft 365.
• Familiarity with IT support tools such as ITSM, RMM, and MDM platforms.

Nice To Haves

• Experience with Windows Server environments, Active Directory, Group Policy, DNS/DHCP, VMware, Azure, and Windows imaging technologies.
• Industry certifications such as CompTIA A+ or Network+.
• Experience supporting remote workers at distributed jobsites.

Responsibilities

• Resolve reported problems involving hardware, operating systems, applications, security and software updates, materials handling systems, and configuration issues.
• Update and track IT assets and inventory.
• Provision and deprovision equipment, accounts, software, and security access.
• Use technical knowledge of end-user and infrastructure systems to support projects and participate on technical project teams.
• Support installation of new endpoint and infrastructure systems and upgrades.
• Participate in IT projects and process improvement initiatives.
• Create or modify procedures to solve problems, including those involving unclear or evolving policies or processes.
• Interface professionally and with a business-focused manner with all levels of IT management.
• Maintain confidentiality and protect sensitive corporate data.

Benefits

• The company pays 100% of health insurance premiums for the employee, spouse, and eligible children.
• The company pays 100% of dental plan premiums for the employee, spouse, and eligible children.
• Long-term disability, short-term disability, and life insurance premiums paid by the company.
• A minimum of three weeks of vacation/PTO per year.
• 401(k) plan with a company match on a portion of contributions.
• At least $750 contributed to the employee’s HSA each year.
• Paid maternity and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed