IT Service Desk Technician

Weber Blackstone • Logan, UT

6d

About The Position

Blackstone Products is seeking a customer-focused IT Service Desk Technician to support employees’ technology needs. The technician will be the first point of contact for end-user technical support requests and will provide timely, effective assistance to minimize disruption to business operations. The role involves troubleshooting hardware, software, and network issues; supporting computers and other IT equipment; managing user accounts; documenting issues and solutions; escalating complex problems; maintaining IT systems; and educating users on IT policies and best practices.

Requirements

• Excellent written and verbal communication and interpersonal skills.
• Associate's degree in information technology or a related field, or equivalent experience.
• Proven experience in a technical support or service desk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365 applications.
• Availability for an on-call rotation.
• Ability to articulate technical issues clearly.
• Basic networking concepts.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills and attention to detail.

Nice To Haves

• Certifications such as CompTIA A+.
• Expanded knowledge of networking concepts.
• Experience with IT ticketing systems.
• Knowledge of remote management tools and VPN configurations.

Responsibilities

• Respond to and resolve technical support requests by phone, email, instant messaging, or ticketing system.
• Troubleshoot hardware, software, and network-related issues for end users.
• Provide support for desktop and laptop computers, printers, and other IT equipment.
• Assist with user account management, including password resets and access provisioning.
• Document issues, solutions, and workarounds in the ticketing system and knowledge base.
• Escalate complex issues to higher-level support teams or vendors as necessary.
• Perform routine maintenance and updates on IT systems and equipment.
• Educate users on IT policies and best practices to enhance system usage and security.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree