IT Service Desk Technician

TEKsystems • West Bend, WI

1d • $22 - $22 • Hybrid

About The Position

The IT Service Desk Technician provides first-level technical support to end users in a fast-paced enterprise environment. The role troubleshoots hardware, software, mobile-device, and access-related issues, delivers customer service, and maintains accurate records in an enterprise ticketing system. This is a contract position based in West Bend, Wisconsin, with a hybrid workplace arrangement. The listed pay is $21.50 per hour. The position is anticipated to close on November 14, 2026.

Requirements

• 1–3 years of Service Desk, Help Desk, or Technical Support experience.
• Experience supporting and troubleshooting Windows 10 environments.
• Experience supporting Microsoft 365 applications, including Outlook, Teams, Word, Excel, and related services.
• Experience supporting iPhone, iPad, and Android devices.
• Experience using an enterprise ticketing system such as ServiceNow.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong customer service orientation and attention to detail.

Nice To Haves

• Experience supporting users in a corporate enterprise environment.
• Knowledge of Active Directory, Azure AD, or user account administration.
• Familiarity with ITIL principles and incident management processes.
• Technical certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundations.

Responsibilities

• Serve as the first point of contact for end-user technical support requests by phone, email, chat, and ticketing system.
• Diagnose, troubleshoot, and resolve issues involving Windows workstations, Microsoft 365, and standard business applications.
• Provide support for iPhone, iPad, and Android devices.
• Manage and prioritize support tickets while meeting established service-level expectations.
• Document troubleshooting, resolutions, and customer interactions in the ticketing system.
• Escalate complex issues to the appropriate technical teams.
• Assist with user accounts, password resets, and basic access requests.
• Support hardware peripherals, including printers, monitors, docking stations, and mobile devices.
• Contribute to knowledge base articles and support documentation.
• Deliver customer service and communicate technical information to users with varying levels of technical skill.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off/leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed