IT Service Desk Technician

TEKsystems • St. Louis, MO

2d • $18 - $20 • Hybrid

About The Position

This hybrid Service Desk Technician role provides first-level technical support to internal customers by phone and email. The work focuses on remote troubleshooting, account and access issues, and basic desktop inquiries. The technician diagnoses and resolves technical problems, escalates complex issues appropriately, and accurately documents activity in the call management system while contributing to a positive, team-oriented work environment.

The role is based in St. Louis, Missouri, and combines remote work with onsite collaboration in a professional office setting. It involves frequent interaction with employees at different organizational levels and use of standard computer systems, IT service tools, and a call management or ticketing system. The schedule requires weekend work and additional hours, including over 40 hours when business needs require coverage.

This is a contract position. The stated pay range is $18.00–$20.00 per hour. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation or sick leave. Eligibility and plan terms apply.

Requirements

• At least two years of experience in a service desk or help desk environment.
• Experience providing remote support to end users.
• Good understanding of computer systems and common technology products.
• Ability to diagnose and resolve basic technical issues, including password resets, account issues, and basic desktop inquiries.
• Strong troubleshooting skills in a help desk or service desk setting.
• Excellent verbal and written communication skills.
• Ability to interact professionally and courteously with employees at all levels.
• Ability to work weekends as part of the support schedule.
• Willingness and commitment to work over 40 hours when required to meet business needs.
• Demonstrated initiative in accomplishing goals and handling responsibilities with minimal supervision.
• Ability to grow, adapt, and accept change in a dynamic technical environment.
• Consistent focus on creating a positive, team-oriented work environment.
• Ability to document issues and resolutions clearly in a call management or ticketing system.
• Comfort working in a hybrid environment that includes both remote and onsite collaboration.

Nice To Haves

• Desire to gain additional industry knowledge and technical training.
• Interest in continuous learning of new IT products, tools, and support procedures.
• Strong customer service mindset with a focus on clear communication and follow-through.

Responsibilities

• Serve as the first point of contact for internal customers seeking technical assistance by phone and email.
• Perform remote troubleshooting using diagnostic techniques and targeted questions for password resets, account problems, basic desktop inquiries, and equipment requests.
• Determine effective solutions based on the details provided by internal customers.
• Guide internal customers step by step through the problem-solving process clearly and patiently.
• Escalate unresolved or complex issues to the appropriate next level of support in a timely manner.
• Provide accurate, current information about IT products, services, and standard procedures.
• Thoroughly record events, issues, and resolutions in the call management system.
• Follow up with internal customers about ticket status, confirm resolution, and maintain accurate information.
• Collect and relay customer feedback and suggestions, and propose potential improvements to support procedures and processes.
• Demonstrate initiative in accomplishing goals and meeting service level expectations.
• Collaborate with team members to create and maintain a positive, team-oriented work environment.
• Work weekends and additional hours, including over 40 hours when needed to meet business and support demands.
• Interact with employees at all levels in a courteous and professional manner.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and plan terms.
• Critical illness, accident, and hospital coverage, subject to eligibility and plan terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions.
• Voluntary life and AD&D insurance for the employee and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, including PTO, vacation, or sick leave.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed