IT Service Desk Technician I

Extra Space Storage • Buffalo, NY

8d • Onsite

About The Position

Extra Space Storage is hiring a Help Desk Technician I for its corporate office in Buffalo, New York. The role provides Tier I end-user service desk support to internal corporate and remote-site locations by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. The technician escalates issues beyond Tier I authority and works under direct supervision. This is a 90-day temp-to-hire position. Candidates must currently reside in or near the Buffalo, NY area. Starting pay is $23 per hour.

Requirements

• High school diploma or GED.
• Basic technical experience with the Windows 11 operating system and computer hardware.
• Excellent customer service skills.
• Eagerness to learn and an enthusiastic, positive attitude.
• Flexibility to work the assigned shift, which may include Saturdays and Sundays as shift demands require.
• Attention to detail and strong organization skills to manage assigned Service Desk tickets through resolution.
• Ability to follow Service Desk practices and procedures.

Nice To Haves

• Associate or bachelor's degree.
• Help Desk experience or equivalent work experience.
• A+ and/or Network+ certification.

Responsibilities

• Resolve Service Desk tickets according to service-level agreements.
• Resolve customer issues by phone, email, and computer chat.
• Troubleshoot and resolve issues involving computer systems, hardware, software, telecommunications, printers, and networking.
• Accurately document customer interactions in the service desk ticketing system.
• Escalate issues requiring the next tier of support.
• Install and modify computer software and repair software issues.
• Follow up with customers to ensure issues are resolved.
• Use detailed training materials and how-to documents to resolve tickets.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED