IT Service Desk Technician I

Extra Space Storage • Buffalo, NY

9d • Onsite

About The Position

Extra Space Storage is hiring a Help Desk Technician I for its corporate office in Buffalo, New York. The role provides Tier I end-user service desk support to internal corporate and remote locations by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. The technician resolves issues within the Tier I scope and escalates issues that require a higher tier. Work is directly supervised, and the technician follows detailed training and “how to” documents. This is a 90-day temp-to-hire position. Candidates must currently reside in or near the Buffalo, NY area.

Requirements

• High school diploma or GED.
• Basic technical experience with Windows 11 and computer hardware.
• Excellent customer service skills.
• Eagerness to learn and an enthusiastic, positive attitude.
• Flexibility to work the assigned shift, which may include Saturdays and Sundays as shift demands require.
• Detail-oriented and highly organized, with the ability to manage assigned tickets through resolution.
• Ability to follow Service Desk practices and procedures.
• Must currently reside in or near the Buffalo, NY area.

Nice To Haves

• Associate or bachelor's degree.
• Help Desk experience or equivalent work experience.
• A+ and/or Network+ certification.

Responsibilities

• Resolve Service Desk tickets according to service-level agreements.
• Resolve customer issues by phone, email, and computer chat.
• Troubleshoot and resolve issues involving computer systems, hardware, software, telecommunications, printers, and networking.
• Accurately document customer interactions in the service desk ticketing system.
• Escalate issues beyond Tier I to the next tier.
• Install and modify computer software and repair software issues.
• Follow up with customers to ensure issues are resolved.
• Follow detailed training and “how to” documents to resolve tickets.
• Allocate, configure, deliver, troubleshoot, and maintain systems and software for internal corporate and remote locations.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED