IT Service Desk Student - Vancouver

Hatch•Vancouver, BC

8d•Onsite

About The Position

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. We’re entrepreneurs with a technical soul. Our flat organizational structure creates an atmosphere of openness and participation. We build practical solutions that are safe, innovative, and sustainable. Our ultimate goal is to achieve no harm for our people, our clients, and our communities.

Requirements

Enrolled in a college diploma or degree program with relevance in PC technical support, computer science, cyber security, network administration or similar field of study.
Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
Familiarity with standard helpdesk software and knowledge of remote user support.
Understanding of Microsoft productivity products, including MS Office, Office 365, Teams, SharePoint, OneDrive.
Application Support for Adobe products, and other current and new applications that exist within the organization.
Understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin.
Exposure to IT Service Management (ITSM) and delivery systems, e.g. Zendesk, ServiceNow, Remedy.
Strong analytical, problem solving and troubleshooting skills.
Ability to function well in a team environment; work independently as needed.
Strong customer focus skills.
Strong oral and writing proficiency in English.
All candidates must have legal authorization to work in Canada without employer sponsorship.

Nice To Haves

Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required.

Responsibilities

Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services.
Prioritize and manage service support requests in line with expected service levels targets.
Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects.
Must be able to deploy image and software to computers locally and remotely.
Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required.
Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead.
Promote and adhere to departmental and organizational information security policies, standards and procedures.
Perform other related duties incidental to the work described.
Strive for excellence in customer service in line with the company values and expectations.
Ability to work overtime or flexible time when required.