IT Service Desk Student - Mississauga
About The Position
Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.
Requirements
- Enrolled in a college diploma or degree program with relevance in PC technical support, computer science, cyber security, network administration or similar field of study.
- Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
- Familiarity with standard helpdesk software and knowledge of remote user support.
- Understanding of Microsoft productivity products, including MS Office, Office 365, Teams, SharePoint, OneDrive.
- Application Support for Adobe products, and other current and new applications that exist within the organization.
- Understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin.
- Exposure to IT Service Management (ITSM) and delivery systems, e.g. Zendesk, ServiceNow, Remedy.
- Strong analytical, problem solving and troubleshooting skills.
- Ability to function well in a team environment; work independently as needed.
- Strong customer focus skills.
- Strong oral and writing proficiency in English.
- All candidates must have legal authorization to work in Canada without employer sponsorship.
Nice To Haves
- Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required.
Responsibilities
- Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services.
- Prioritize and manage service support requests in line with expected service levels targets.
- Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects.
- Must be able to deploy image and software to computers locally and remotely.
- Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required.
- Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead.
- Promote and adhere to departmental and organizational information security policies, standards and procedures.
- Perform other related duties incidental to the work described.
- Strive for excellence in customer service in line with the company values and expectations.
- Ability to work overtime or flexible time when required.
Benefits
- Flexible work environment
- Long term career development
- Think globally, work locally
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
