Student: IT Service Desk Assistant

Space Dynamics Laboratory•North Logan, UT

2d•Onsite

About The Position

Information Technology at the Space Dynamics Laboratory (SDL) is seeking a part-time, customer service oriented, IT Service Desk Assistant to set up, install, configure, upgrade, and troubleshoot hardware and software on computers running mostly Windows systems (some Linux). This is a year-round, on-site position at our North Logan facility. The expected hours of availability will be Monday through Friday from 8 a.m. to 5 p.m., working approximately 20 hours per week. Preference will be given to applicants with availability on Monday mornings.

Requirements

Must be a U.S. citizen, lawful permanent resident of the U.S., or other U.S. person
Must be enrolled at Utah State University (USU) with at least one year of school remaining
Must be pursuing a degree in computer science, business, or other computer related degree
Valid CompTIA Security+ is required or must be obtained within 30 days of hire
Ability to work 15-20 hours per week during the school year and up to 40 hours per week during school breaks and summer (based on USU’s academic calendar)
Demonstrated excellent customer service focused skills in the following areas: verbal communication and interpersonal skills written communication and procedural documentation
Desire to continue learning new skills
Must be reliable, detail-oriented, and self-motivated with a strong work ethic
Ability to work independently and as part of a team
Experience troubleshooting computer hardware and software issues

Nice To Haves

Customer service-oriented work history and personality
Hardworking, enthusiastic, and sociable
CompTIA A+ certification
CompTIA Linux+ certification
Knowledge of Windows OS common troubleshooting tools
Knowledge of Linux environments including Ubuntu, RHEL, and Rocky
Familiarity with MacOS and iOS

Responsibilities

Provides friendly, accurate, and dependable support to SDL employees with a focus on customer satisfaction
Handles incident triage for phone calls, walk-ins, and ticket submission support
Manages user accounts, password changes, and ensures needs of new and departing employees are met
Images and configures computer systems and workstations for users
Supports IT asset management (inventory tracking)
Provides technical assistance troubleshooting hardware or software (operating systems and applications)
Documents all online, telephone, and in-person customer service requests and interactions in the ticket management system