IT Service Desk Student Assistant

Auburn University • Auburn, AL

18h • Onsite

About The Position

The Athletics IT Service Desk is seeking motivated students to join our team in providing frontline technical support to Auburn University’s athletics community! This role offers hands-on experience supporting a wide range of IT services for staff, student-athletes and coaches.

Requirements

• Enrolled student at Auburn University
• Strong communication skills.
• Basic knowledge of IT resources and services.
• Ability to troubleshoot and resolve technical issues.
• Willingness to learn and adapt to new technologies.
• Ability to work independently and as part of a team.
• Must understand that the student is responsible for working the hours that they are scheduled or will ensure that their hours are covered if they are unable to work a scheduled shift.

Responsibilities

• Support for Auburn Information Technology resources including Configuration of laptops, tablets, and cell phones for campus wireless and email systems, accounts, email, printing services, and other IT services.
• Assistance with Duo 2Factor registration, reactivation, and removal.
• Monitor the athletics Service Now system and respond to tickets and other requests accordingly.
• Limited Football Game Day IT support that includes data network, wireless network set up monitoring, troubleshooting, etc.
• Ability to work independently.
• Flexible work hours to accommodate class schedules.

Benefits

• Gain valuable work experience!
• Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
• Build your network!
• Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
• Make a difference!
• Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed