IT Service Desk Admin

Bdpinternational•Houston, TX

4d•Onsite

About The Position

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals. Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible for maintaining documentation, supporting audit readiness, and ensuring compliance with organizational policies and procedures.

Requirements

Experience in IT support, Service Desk operations, compliance, or endpoint management.
Familiarity with Microsoft Intune and Microsoft 365 environments.
Knowledge of IT compliance, security controls, and governance requirements.
Strong organizational, communication, and documentation skills.
Ability to manage multiple priorities with strong attention to detail.
Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent work experience.
Minimum of 2 years of experience in IT support, Service Desk operations, compliance, endpoint management, or a related IT role.

Nice To Haves

Knowledge of Microsoft Intune.
Experience in creating technical documentation, policies, and procedures.

Responsibilities

Maintain and improve Global Service Desk procedures and documentation.
Execute and track compliance tasks, controls, and audit-related activities.
Create, review, and update IT policies, procedures, and standards.
Assist with Microsoft Intune administration, device management, and endpoint security.
Support IT security initiatives, remediation efforts, and compliance requirements.
Manage projects and documentation from initiation through completion.
Collaborate with stakeholders to support operational and compliance objectives.
Work independently while managing multiple priorities in a fast-paced environment.