IT Service Desk Intern

Quartz • Madison, WI

4d • Hybrid

About The Position

Quartz is seeking one intern to join our IT Service Desk team from June through August 2027. This paid internship offers hands-on experience supporting employees, troubleshooting technology issues, and contributing to IT projects in a professional Service Desk environment. You'll gain practical technical skills, mentorship, and exposure to enterprise technologies while exploring a career in Information Technology.

Requirements

• Demonstrated interest in IT Service Desk or Technical Support as a possible career path
• Graduate between December 2027 and May 2028
• Ability to work 40 hours per week from June to August 2027
• Must live within a 1-hour radius of Madison, WI and be willing to travel to headquarters daily from June to August
• Attend the summer intern program kickoff and retreat (June 1-4, 2027), and final intern presentation (Late July/Early August)
• Applicants must be authorized to work for any employer in the United States without requiring work visa sponsorship from Quartz, now or in the future
• Candidates must have access to high-speed, non-satellite Internet to successfully work from home.

Nice To Haves

• Build knowledge of Health insurance products and operations
• Build knowledge of Regulatory requirements
• Build knowledge of Industry trends and competitive dynamics
• Build knowledge of Professional communication and workplace best practices
• Build knowledge of Time management and project prioritization

Responsibilities

• Provide support for Microsoft Windows 11 and Microsoft 365 applications while building technical troubleshooting skills
• Manage and resolve support tickets using ServiceNow
• Explore automation tools such as Power Automate and PowerShell to support process improvements and operational efficiency
• Create and maintain knowledge base articles and user documentation to support self-service solutions

Benefits

• Competitive pay
• Networking and team-building opportunities
• Week-long intern retreat in Madison, Wisconsin (June 1-4, 2027)
• Personality and productivity workshops, including DiSC and Working Genius
• Dedicated intern buddy and mentorship support
• Mock interview and résumé development workshops
• Job shadowing opportunities
• Paid volunteer experience
• Access to Employee Resource Groups (ERGs)
• Excellent benefit and compensation package
• Opportunity for career advancement
• Professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed