IT Service Desk Manager

RDO Equipment Co. • Fargo, ND

4d • Onsite

About The Position

R.D. Offutt Company is seeking an IT Service Desk Manager who is passionate about both problem-solving and people leadership. This role involves leading a team to deliver exceptional customer experiences, drive technology adoption, and continuously improve support processes. The ideal candidate will have a strong IT leadership background, a customer-focused mindset, and excellent communication and organizational skills. This position is based in a dynamic, collaborative environment in downtown Fargo, ND.

Requirements

• 5+ years of technology experience with demonstrated leadership and team development skills.
• A passion for delivering great service and creating positive experiences.
• Ability to troubleshoot issues, navigate technology, and adapt to new systems quickly.
• Ability to connect with technical and non-technical audiences and build strong relationships.
• Ability to manage competing priorities and keep initiatives moving forward.
• Associate degree or higher in Computer Science, Management, Accounting, or a related field.
• Valid work authorization and ability to work in the U.S. without company sponsorship.

Responsibilities

• Lead the Service Desk team and help deliver fast, reliable support that keeps team members productive.
• Create a customer-first culture where people feel heard, supported, and empowered.
• Coach, mentor, and grow a high-performing team that enjoys solving problems and helping others.
• Partner with teams across the business to roll out new tools, systems, and processes successfully.
• Identify trends, improve processes, and find smarter ways to deliver support.

Benefits

• Competitive compensation to reflect your experience.
• State-of-the-art workspaces and amenities in the heart of downtown Fargo.
• A comprehensive benefits package that supports your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree