IT Service Desk Specialist

Burckhardt Compression•Waller, TX

About The Position

Burckhardt Compression (US) Inc. is seeking an IT Service Desk Specialist. This role serves as the first point of contact for technical support within an organization. This role will oversee incoming requests related to hardware, software, and network issues, ensuring timely resolution or escalation to appropriate teams.

Requirements

2 years+ demonstrated progressive technical experience in a similar role within an IT Services team or department.
Experience working with ticket tools and Incident, Problem and Change Management processes (ITIL).
Extensive knowledge of Windows is required; Android and iOS operating systems experience is highly preferred.
Experience performing Microsoft Active Directory, AD Domains and Exchange System Management tasks.
Experience with Parallels, Windows (7 to 11), and Microsoft 365 applications, is required.

Nice To Haves

Android and iOS operating systems experience is highly preferred.

Responsibilities

Plan and coordinate global IT projects between many different teams within IT and business units.
Processing of Incident, Problems, Change and IT request (1st and 2nd level support).
Provide immediate, high urgency support through hotlines, ticket, and mail to all users of the global organization.
Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication.
Installs, configures, and upgrades operating systems and software, using standard business and administrative packages.
Installs, assembles, and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
Troubleshoots problems with computer systems and related client business service, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems, coordinate supplier if required.
Responsible for compliance with all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance.
Performs Active Directory & Exchange Messaging tasks using Active Directory and Exchange Management Consoles.
Works closely with backend engineers, application engineers and venue operations staff to assess needs and deliver the required support.
Conduct equipment installations at office locations, following established procedures to deliver consistent reliable end-user work environments.
Maintain a digital operations knowledge base, vendor contacts and other critical information.
Maintain the global client security level among all systems like Antivirus, Encryption, Windows security update etc.