IT Service Desk Specialist

Abercrombie and Fitch Co.•Columbus, OH

6h•Hybrid

About The Position

Digital and Technology at Abercrombie & Fitch is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business. The Abercrombie IT Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie’s core global business functions including corporate, distribution, and retail store environments in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem solving to facilitate the resolution of technology-related incidents. Service Desk Specialists engage with Abercrombie associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service.

Requirements

BA/BS Degree or related experience
Excellent customer service skills
Hard working, reliable, and dependable
Ability to work within a team environment, sharing workload and responsibilities
Quick to adapt and eager to learn
Effective verbal, phone, written, and interpersonal communication skills
Capable of maintaining corporate and job-related confidential information
Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required
Familiarity with mobile device hardware and operating systems (iOS/Android)

Responsibilities

Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
Support retail operations by providing coaching and guidance to store associates
Troubleshoot problems to resolution or escalate when necessary
Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources
Fulfill hardware and software requests by coordinating and completing configuration and installation
Perform end-user training as it regards assistance with supported applications and services

Benefits

Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off and one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
Seven associate wellness half days per year
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!