IT Service Desk Specialist - III

NetImpact Strategies • San Antonio, TX

10h • Onsite

About The Position

NetImpact Strategies, Inc. is seeking to hire a Senior IT Service Desk Specialist to support a Federal Agency. This role is located 100% onsite in Fort Sam Houston, TX. May require occasional travel. Candidate must be eligible for a Secret Clearance.

Requirements

• A minimum of 6 years of progressive experience demonstrating the required proficiency.
• Bachelor’s degree and/or equivalency.
• Candidate must be eligible for a Secret Clearance.
• IAT II certification compliant with DoD 8570.01-M requirements. (CCNA-Security, GICSP, GSEC, Security+ CE, SSCP, CySA+ )
• CE: Professional level certificate.
• Ability to work 100% onsite in Fort Sam Houston, TX. May require occasional travel.

Nice To Haves

• Previous Federal Consulting Experience.
• Additional certifications or advanced expertise in supported technologies.
• Experience working within Federal or DoD systems and environments.

Responsibilities

• Provide advanced technical support and act as an escalation point for resolving complex hardware, software, and systems-related issues.
• Provide clear, concise, and effective communication of technical information to both end users and management.
• Maintain up-to-date technical knowledge to ensure effective resolution of issues and improve overall support quality.
• Manage call overflow during peak periods, ensuring support requests are logged in the ticketing system per service level agreements.
• Perform on-site maintenance for government-owned equipment, ensuring full operational status after repairs, including testing both standalone and network-connected workstations.
• Install, configure, and troubleshoot Microsoft Operating Systems, office automation software, and network protocols (TCP/IP, wireless).
• Document all support activities in the ticketing system for government review and reporting.
• Configure and troubleshoot peripherals, including printers, monitors, scanners, and address hardware, software, systems, and peripheral issues both remotely and on-site.
• Manage repairs, additions, and modifications to LAN-connected devices, ensuring network compatibility, and contribute to the development of the ticketing system knowledge base.
• Ensure system security and functionality through regular testing and troubleshooting to meet performance standards.

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees