IT Service Desk Specialist
About The Position
Digital and Technology at Abercrombie & Fitch is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to customers. The company is committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for its growing business. The Abercrombie IT Service Desk is a high-energy, customer-oriented team providing technical support to each of Abercrombie’s core global business functions, including corporate, distribution, and retail store environments, in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem-solving to facilitate the resolution of technology-related incidents. They engage with Abercrombie associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service.
Requirements
- BA/BS Degree or related experience
- Excellent customer service skills
- Hard working, reliable, and dependable
- Ability to work within a team environment, sharing workload and responsibilities
- Quick to adapt and eager to learn
- Effective verbal, phone, written, and interpersonal communication skills
- Capable of maintaining corporate and job-related confidential information
- Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required
- Familiarity with mobile device hardware and operating systems (iOS/Android)
Responsibilities
- Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
- Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
- Support retail operations by providing coaching and guidance to store associates
- Troubleshoot problems to resolution or escalate when necessary
- Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources
- Fulfill hardware and software requests by coordinating and completing configuration and installation
- Perform end-user training as it regards assistance with supported applications and services
Benefits
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
