IT Service Desk Specialist – Level II

Kaimetrix • Fort Belvoir, VA

1d

About The Position

Kaimetrix is seeking an IT Service Desk Specialist – Level II to provide technical support for client-level hardware and software issues in a secure, mission-critical environment. This role is responsible for diagnosing technical problems, prioritizing incidents based on severity, and ensuring timely resolution of support requests while maintaining high-quality service delivery.

Requirements

• Minimum of 4 years of progressive experience in technical support or IT service desk roles
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
• Active Tier 3 (T3) background investigation or ability to obtain and maintain

Nice To Haves

• Advanced Certification such as CompTIA Security+, CompTIA CySA+

Responsibilities

• Troubleshoot, diagnose, and resolve technical issues in accordance with established organizational processes and procedures
• Provide technical support for client-level hardware and software problems
• Diagnose issues and prioritize incidents based on severity, impact, and complexity
• Ensure timely resolution of support requests to maintain service availability and user productivity
• Manage and update tickets within the designated ticketing system
• Document incidents, troubleshooting steps, and resolutions to ensure accurate record-keeping and knowledge sharing
• Support consistent and reliable delivery of IT services in alignment with operational requirements

Benefits

• medical, dental, and vision insurance
• company-paid short-term and long-term disability coverage
• company-paid life and AD&D insurance with additional voluntary options
• a 401(k) and Roth retirement plan with employer matching
• paid time off that increases with tenure
• 11 paid federal holidays
• FSA and HSA options
• commuter benefits
• annual education reimbursement for approved training and certifications
• employer-paid identity protection
• optional supplemental coverages such as accident, cancer, critical illness, and hospital indemnity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level