IT Service Desk Specialist – Level III

Kaimetrix • Fort Belvoir, VA

1d

About The Position

Kaimetrix is seeking an IT Service Desk Specialist – Level III to provide advanced technical support for client-level hardware and software issues in a secure, mission-critical environment. This role is responsible for diagnosing complex technical problems, implementing effective solutions, and ensuring a high level of customer satisfaction through efficient support services.

Requirements

• Minimum of 6 years of progressive experience in technical support or IT service desk roles
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
• Advanced Certification such as CompTIA CASP+ or (ISC)² CISSP
• Active Tier 3 (T3) background investigation or ability to obtain and maintain

Responsibilities

• Utilize advanced troubleshooting techniques and diagnostic tools to identify root causes of technical issues
• Provide in-depth technical support for client-level hardware and software problems
• Collaborate with other technical teams to resolve complex issues and ensure timely resolution
• Document troubleshooting steps, resolutions, and outcomes in the designated ticketing system
• Leverage knowledge base resources to support issue resolution and contribute to knowledge sharing
• Continuously identify opportunities to improve support processes and enhance customer satisfaction
• Support the implementation of effective solutions to maintain system functionality and service continuity

Benefits

• medical, dental, and vision insurance
• company-paid short-term and long-term disability coverage
• company-paid life and AD&D insurance with additional voluntary options
• a 401(k) and Roth retirement plan with employer matching
• paid time off that increases with tenure
• 11 paid federal holidays
• FSA and HSA options
• commuter benefits
• annual education reimbursement for approved training and certifications
• employer-paid identity protection
• optional supplemental coverages such as accident, cancer, critical illness, and hospital indemnity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior