IT Service Desk Specialist – Level I

Kaimetrix•Fort Belvoir, VA

About The Position

Kaimetrix is seeking an IT Service Desk Specialist – Level I to serve as the first point of contact for technical support in a secure, mission-critical environment. This role is responsible for providing initial troubleshooting and resolution of client-level hardware and software issues while ensuring a high level of customer service and adherence to established support procedures.

Requirements

Minimum of 2 years of progressive experience in technical support or IT service desk roles
Associate of Arts (AA), Associate of Applied Science (AAS), military training, or equivalent experience
Advanced Certification such as CompTIA A+, CompTIA Security+
Active Tier 3 (T3) background investigation or ability to obtain and maintain

Responsibilities

Troubleshoot, diagnose, and resolve technical problems related to client-level hardware and software
Follow established organizational processes and procedures for incident resolution
Serve as the first point of contact for customer support requests and provide timely assistance
Manage and maintain a ticketing system to log, track, and document all support requests
Provide clear and effective communication to customers throughout the support process
Ensure accurate documentation of incidents, troubleshooting steps, and resolutions
Support consistent and reliable delivery of IT services in alignment with operational requirements

Benefits

medical, dental, and vision insurance
company-paid short-term and long-term disability coverage
company-paid life and AD&D insurance with additional voluntary options
a 401(k) and Roth retirement plan with employer matching
paid time off that increases with tenure
11 paid federal holidays
FSA and HSA options
commuter benefits
annual education reimbursement for approved training and certifications
employer-paid identity protection
optional supplemental coverages such as accident, cancer, critical illness, and hospital indemnity