IT Service Desk Intern

Montana-Dakota Utilities Co. • Bismarck, ND

8h • Onsite

About The Position

MDU Resources is seeking an Intern to work on the IT Service Desk. The intern will learn to image devices and resolve hardware vulnerability tasks. This role involves assisting with technical hardware and software services, including setup, configuration, testing, installation, maintenance, operating systems, and break/fix of physical/virtual endpoints and applications. The selected candidate will provide on-site, telephone, email, chat, and other methods of customer support, coordinate resolution efforts with other departments, and maintain service records and documentation. Safety is a top priority for all MDU Resources employees. This position may be eligible for scholarship funding.

Requirements

• Undergraduate student currently pursuing a degree in Computer Science, Information Technology, or related field.
• Must take all measures necessary to protect networks, devices, programs and data from cyber-attack, damage or unauthorized access.
• Must be legally authorized to work in the United States, no sponsorships considered.
• Subject to pre-employment drug testing and background checks.
• May be required to maintain a valid driver’s license.

Nice To Haves

• The Intern will be paired with an Associate Endpoint Administrator as a mentor and will job shadow until able to perform assigned tasks without direct supervision, then continue to expand job responsibilities based on the mastery of assigned tasks.
• The IT Service Desk Intern may get exposure to other Enterprise IT groups.

Responsibilities

• Document incidents, resolutions, and time spent via ticketing system.
• Assist and provide Mobile Device support.
• Assist with printer maintenance and support.
• Assist within corporate image and deployment of image and applicable software.
• Assist with PC Setups, deployments, re-deployments.
• Administrative Tasks.
• Assist Help Desk with calls and chats.
• Performs other tasks and special projects as assigned.

Benefits

• This position may be eligible for scholarship funding.
• TO VIEW OUR COMPREHENSIVE AND COMPETITIVE BENEFITS PACKAGE, CLICK HERE

What This Job Offers

• Job Type: Part-time
• Career Level: Intern