IT Service Desk-Associate

UT Health San Antonio•San Antonio, TX

1d•Onsite

About The Position

Under direct supervision, responsible for providing procedural or operating assistance and support to faculty, staff and students for all Information Technology applications, products and services. Complex and/or high priority problems are elevated to specialized support groups within IMS for resolution when needed. Responsible for ensuring that an effective solution is provided to the user.

Requirements

Direct supervision
Procedural or operating assistance and support for IT applications, products, and services
Support for faculty, staff, and students

Responsibilities

Providing procedural or operating assistance and support to faculty, staff and students for all Information Technology applications, products and services.
Elevating complex and/or high priority problems to specialized support groups within IMS for resolution.
Ensuring that an effective solution is provided to the user.

Benefits

Medical - UT SELECT Medical insurance offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians.
Life insurance - $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability Insurance - Provides income if a non-work related illness or injury prevents you from working.
FSAs - Flexible spending accounts to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement - Eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available.
Time Off - Generous leave program offers multiple paid leave options: Front-loaded Paid Time Off (128 to 208 hours based on years of service), Extended Illness Bank (8 hours accrued per month), Paid Family Leave (up to 240 hours to care for a spouse, child, or parent after 6 months of consecutive employment).
Holidays - 12 set paid holidays each year.
Discounts - Range of discounts on services, tickets, and gym membership.