IT Desktop/ Service Desk

Triplenet Technologies • Everett, WA

5d • Onsite

About The Position

This position will be involved in the following activities: The primary purpose will be Service Desk support in conjunction with a company-wide effort to migrate from Windows 7 / Office 2013 to Windows 10 / Office 2016. We have a mix of virtual desktops (85%) and physical desktops (15%), working in a Windows network environment. We support all operational aspects of end user technology (including applications), as well as several infrastructure components. Other desktop / service-side support needs as they arise.

Requirements

• Experience building out (imaging) and deploying desktops end-to-end.
• Experience working in a Service Desk environment to address and resolve end-user software and hardware issues.
• Experience working with Windows 10, Microsoft Office 2016, and Windows networking in a complex, fast-paced multi-user environment.
• Windows 7 to Windows 10 deployment experience.
• Very strong customer service, communication, and writing skills.
• Must be responsible, organized, and able to self-direct with minimal guidance.
• Proficient with following written instructions (completing check-lists, updating electronic records, work order tickets, etc.).

Responsibilities

• Service Desk support for Windows 7/Office 2013 to Windows 10/Office 2016 migration.
• Desktop imaging and deployment, including migrating settings, installing custom applications, and ensuring full desktop functionality.
• Support all operational aspects of end-user technology and infrastructure components.
• Address and resolve end-user software and hardware issues.
• Other desktop/service-side support needs as they arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed