IT Service Desk Technician

Pizza Pizza • Toronto, ON

2d • CA$40,000 - CA$45,000

About The Position

The Service Desk Technician ensures timely IT support by receiving, prioritizing, and resolving user requests through hands-on and remote assistance. Using diagnostic tools and following IT policies, they provide both short-term fixes and long-term solutions to support business operations.

Requirements

• Relevant college program or equivalent
• Experience with Windows OS, Google Gmail and Drive
• Non-traditional work schedule
• Exceptional interpersonal, written, and oral communication skills
• Strong documentation, analytical, and problem-solving skills
• Ability to prioritize, execute, and present ideas clearly
• Self-motivated, detail-oriented, and customer service focused
• Collaborative team player
• Understanding of the organization’s goals and objectives.

Nice To Haves

• Help Desk / Service Desk experience is an asset
• Experience supporting PCs, applications, infrastructure, and network operations is an asset
• Familiarity with IT procedures and processes is an asset
• Application support and programming knowledge are assets

Responsibilities

• Handle incoming service requests, build rapport, and document pertinent information.
• Prioritize, schedule, and escalate work as needed.
• Troubleshoot issues using diagnostics and online resources.
• Perform hands-on fixes, preventative maintenance, and assist with new store setups.
• Keep all parties informed, test and follow up on fixes, and analyze trends to prevent future issues.
• Develop documentation and FAQs for both end-users and internal use.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree