Associate IT Service Desk Specialist

AbelsonTaylor Group•Chicago, IL

18h•$45,000 - $52,000•Hybrid

About The Position

At AbelsonTaylor Group, work that makes you feel good isn’t just what we do—it’s who we are. We believe that when you feel good about your work, and where you work, you bring your best self to it. That’s why we create an environment where creativity thrives, teamwork flourishes, and inclusivity is more than just a value—it’s a way of life. Here, you’ll help propel brands that inspire health and brighter futures, all while finding the support, inspiration, and growth opportunities to reach your own potential. Together, we dream boldly, collaborate deeply, and make a meaningful difference—one idea at a time. Now, we are on the lookout for an Associate Service Desk Specialist to join our team. This role focuses on developing experience and competence in addressing employees’ computer issues, including triage and troubleshooting. You should have technical experience with AbelsonTaylor’s software and hardware, including Windows/Mac builds, and knowledge of Microsoft Windows and Office 365. Ready to make a difference and be part of something extraordinary? Join us on this journey toward a healthier, happier world! Apply now!

Requirements

Ability to work effectively with people at all levels of the organization professionally
Strong understanding of the organization’s goals and objectives
Exceptional written, oral communication, and organizational skills
Strong interpersonal skills, with a focus on listening and questioning skills
Conduct research into a wide range of computing issues as required
Absorb and retain information quickly
Present ideas in user-friendly language to non-technical staff and end users
Attention to detail and ability to maintain confidentiality
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Initiative, innovation, and efficient use of resources
Eager to learn new technologies
Adapt to change and exercise flexibility as required including working flexible night/weekend hours, occasional shift changes, and on-call availability
Sitting for extended periods of time
Pursuing associate's degree in information systems or similar equivalent experience
Minimum of 1 year working in an IT department for a small-medium sized corporation

Nice To Haves

Desired Certifications: Current CompTIA A+ certification, Microsoft Desktop OS Certifications, macOS Support Essentials Certification
Entry Level Working Knowledge: Active Directory User Administration and Group Policy, Cisco IP Phones, Cloud Applications such as Office 365, OneDrive, Cisco Webex, and Microsoft Teams, Laptop Imaging/Software Deployment using SCCM & JAMF, User Data Backup, Printer Management/Troubleshooting, Apple iPad Support, Familiarity with Android and Apple Mobile Devices, VPN connections.

Responsibilities

Image Mac and Windows laptops for New Hires and upgrade end user deployment.
Document and track recycled inventory using FreshService Asset Management, including the preparation of recycled inventory for disposal
Troubleshoot issues with Windows 10 OS, hardware/software, and peripherals
Troubleshoot issues with Apple macOS X 10.14+ OS, hardware/software, and peripherals
Configure Active Directory and SaaS accounts for new hires and account deletions
Support AV equipment, including projectors, digital signage, and conference room equipment
Resolve support requests by phone, email, or in person
Consistently close and update assigned tickets and/or tasks with status information
Complete tasks/work orders on time, on own initiative by independently managing workload
Ability to conceptualize impact of recommended solutions
Monitors progress of assigned tasks to ensure deadlines are met with quality standards
Provide training support for agency software and other ‘IT to User’ training
Lift and carry objects, such as computers and peripherals up to 40lbs
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
Support Infrastructure and Security Team as needed
Work fully or partially remote and provide onsite support as needed