IT Service Desk Agent
About The Position
The IT Service Desk Agent is responsible for a wide range of activities related to service desk support. Examples of tasks that are expected to be performed include: Assisting staff members with the use of their computer equipment. This may include computer set-up and configuration, coordinating the delivery, return, or destruction of equipment, and troubleshooting application, network, or hardware issues. Commonly used applications include Microsoft Office, Microsoft Teams, Zoom and Zoom Rooms, Jira, Smartsheet, Docusign, and Workday. Updating tickets from member institutions which may include making phone calls to customers. Maintaining accurate knowledge base articles to assist users and agents with using equipment or software. Maintaining accurate equipment inventory records. The successful candidate will possess demonstrated analytics skills and be able to coordinate activities in a collegial and collaborative environment. The successful candidate must have strong organization, written, and oral communication skills.
Requirements
- Formal education of a high school diploma
- Two years of experience in computer applications support, network operations support, telephony support, Audio/Visual support, or a related field, preferably at an institution of higher education.
- Demonstrated analytics skills
- Ability to coordinate activities in a collegial and collaborative environment
- Strong organization skills
- Strong written communication skills
- Strong oral communication skills
Responsibilities
- Assisting staff members with the use of their computer equipment. This may include computer set-up and configuration, coordinating the delivery, return, or destruction of equipment, and troubleshooting application, network, or hardware issues.
- Updating tickets from member institutions which may include making phone calls to customers.
- Maintaining accurate knowledge base articles to assist users and agents with using equipment or software.
- Maintaining accurate equipment inventory records.
Benefits
- Not eligible for benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
