Service Desk Agent

Vantor Holdings•Westminster, CO

21h•Onsite

About The Position

Vantor is seeking energetic and reliable professionals to join their team as Call Center Agents. The successful candidates will be responsible for answering incoming internal customer calls, utilizing company policies to solve customer issues and directing calls/tickets to support teams when necessary. Call Center Agents are often the first point of contact for customers’ service issues, so Vantor is interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. This support is provided in accordance with corporate and company policy and industry best practices. Outstanding customer service skills and communication skills working in a team environment is crucial to the success of the team, the customer, and the candidate.

Requirements

Must be a U.S. Person (U.S. citizen, permanent resident, Asylee, or Refugee)
Strong communications skills with active listening skills
A self-driven attitude
A problem-solving attitude
Remain customer-service oriented in all situations/personalities
Give attention to detail
Solve problems quickly
Remain organized/ set priorities
Follow established procedures on routine work; requiring instructions only on new assignments
Understanding of basics of Windows 7, Windows 10, MAC OS, and Microsoft applications is a plus

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow call center “scripts/troubleshooting guides” when handling different topics
Identify customers’ needs, clarify information, and providing solutions
Monitor tickets & workflows and in accordance to team’s SLAs
Create documentation where documentation is absent
Administer Active Directory accounts
Utilize remote user support tools to provide support