IT Service Delivery & Support Intern - Summer Internship

PHINIA • Auburn Hills, MI

2d • Onsite

About The Position

The IT Service Delivery Management Intern supports daily IT operations by resolving help desk issues, assisting with site technology improvements, and enhancing IT service data quality. This role provides hands-on experience in troubleshooting, IT service management, and documenting systems and processes, while contributing to improved employee productivity and infrastructure reliability.

Requirements

• Applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

Responsibilities

• Resolve help desk tickets alongside experienced IT technicians using structured problem-solving approaches to improve employee uptime and overall technology experience.
• Participate in ongoing IT improvement initiatives, such as network performance optimization, to strengthen site operations and infrastructure reliability.
• Work with the IT Service Management team to clean, validate, and organize device and service records, gaining insight into how IT data supports operational decision-making.
• Develop visual documentation that illustrates how devices, applications, and networks are interconnected, helping to build foundational understanding of enterprise IT systems.
• Create and maintain user guides, how-to documentation, and best practices for existing and new technologies to enhance onboarding, self-service, and issue resolution efficiency.

Benefits

• compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization
• equitable and competitive compensation
• quality and competitive benefit programs
• health and well-being resources
• family-centric policies
• agile workplace program
• formal development opportunities at all levels and stages of employee careers

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed