IT Web (Intranet) Support - SUMMER INTERNSHIP

Howard County Library System • Ellicott City, MD

5h • Onsite

About The Position

Howard County Library System is seeking an IT Web (Intranet) Intern to assist with the maintenance, organization, and improvement of the library's staff intranet. Working with the IT team, the intern will help enhance content organization, usability, accessibility, and overall user experience within the library's WordPress-based intranet environment. This internship offers hands-on experience in web content management, user experience (UX), accessibility, information architecture, and technical documentation. This opportunity lasts 11 weeks. Monday to Thursday, 9:00 am - 4:00 pm. This is a summer internship.

Requirements

• Current enrollment in a degree program related to Information Technology, Computer Science, Web Development, Information Systems, UX Design, Information Science, or a related field.
• Familiarity with WordPress or other content management systems preferred.
• Basic knowledge of web technologies, including HTML and CSS.
• Strong organizational, analytical, and communication skills.
• Attention to detail and ability to work independently and collaboratively.

Nice To Haves

• Experience with website or application testing and QA processes.
• Familiarity with accessibility and usability best practices.
• Experience using Microsoft Office or other collaboration tools.
• Understanding of content governance and information architecture concepts.

Responsibilities

• Conduct audits of intranet content, navigation, and site structure.
• Identify and document outdated content, broken links, and usability issues.
• Assist with content organization, page updates, and information architecture improvements.
• Support WordPress administration, including page templates, media management, and content maintenance.
• Participate in user research, surveys, and usability testing.
• Assist with accessibility reviews and recommendations.
• Perform quality assurance testing across browsers and devices.
• Create user guides, training materials, and technical documentation.
• Help develop content governance and workflow documentation.
• Present project findings and recommendations at the conclusion of the internship.
• Other duties as assigned.

Benefits

• Experience managing and improving a professional intranet environment.
• Exposure to WordPress administration and content strategy.
• Practical skills in usability testing, accessibility, and web governance.
• Experience creating technical documentation and training materials.
• Opportunity to collaborate with IT staff and library departments on meaningful digital initiatives.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed