IT Service Delivery Analyst

Integer Holdings Corporation•Plano, TX

About The Position

The primary purpose of this position is to establish process and procedures for consistency along with ensuring successful delivery of services and projects within the organization. Takes direction from management and senior staff. Responsible for participating in gathering, analyzing requirements, and implementing complex projects driven by both IT and the business. Ensures Integer internal and external customer expectations are met or exceeded.

Requirements

BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.
0-2 years’ experience.
Demonstrated ability to work in and foster a team based environment
Ability to communicate and present effectively
Good organizational skills
Managing to a budget

Responsibilities

Vendor account management
Procurement responsibilities
Cultivates internal networks to facilitate completion of tasks
Develops a basic understanding of supported functional areas
Estimates work and gathers requirements for a wide range of projects
Drives deliverables for assigned projects including but not limited to expansions and acquisitions
Develops and manages schedules for deployments, upgrades, refreshes, renewals, licensing, etc.
Supports upgrades to technology and verifies compatibility of existing applications
Troubleshoots routine issues and resolves incidents in a timely manner
Communicates clearly and works with functional team members
Provides feedback on approaches and decisions
Develops and maintains a productive working relationship with project sponsors, customers, and key systems users
Performs other duties as required.