Service Delivery Engineer (IT)

TT Electronics plc • Perry, OH

1d • Onsite

About The Position

This role supports day-to-day IT service delivery for the Perry site while also providing remote support to virtual teams as part of a global IT organization. The Service Delivery Engineer helps employees resolve technology issues, supports local IT systems and equipment, and follows established IT processes to deliver reliable, customer-focused support.

Requirements

• Basic understanding of IT service management practices; ITIL knowledge is helpful but not required.
• Hands-on experience supporting Microsoft Windows, Microsoft 365, Teams, and basic Windows Server environments.
• General knowledge of server, storage, and network technologies.
• Basic knowledge of VoIP, phone systems, and conferencing equipment.
• Customer-focused approach with the ability to communicate clearly and professionally with users.
• High level of integrity and reliability.
• Ability to manage time effectively and prioritize support requests.
• Ability to work effectively with local, regional, global, and virtual team members.
• Logical, organized approach to troubleshooting, documentation, and follow-through.
• Willingness to learn and contribute to ongoing service improvement.
• Must be a U.S. Citizen
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Nice To Haves

• Experience with Nutanix or similar infrastructure platforms is a plus.
• Experience with backup tools such as Backup Exec, HYCU, or similar solutions is a plus.
• Minimum of two years of experience in IT support, help desk, desktop support, or a similar technical support role preferred.

Responsibilities

• Serve as the primary local IT contact for day-to-day support needs, including incidents, service requests, and routine changes.
• Work with regional, global, and virtual IT teams to troubleshoot issues, manage escalations, and support timely ticket resolution.
• Support local IT systems and equipment, including servers, storage, telecommunications, networking, end-user devices, and meeting room technology.
• Assist with backup checks and ensure backup media is handled and stored according to company policy.
• Monitor system alerts and service portals, document issues, and escalate when needed.
• Provide user support and basic guidance for approved applications, hardware, and IT services.
• Maintain accurate asset records, support notes, and local IT documentation.
• Create and maintain user accounts, permissions, and access controls according to Group IT standards.
• Support Microsoft Windows, Microsoft 365, Teams, and related collaboration tools.
• Follow Group IT policies, security requirements, audit standards, and established support processes.
• Support onsite IT budgeting and expense tracking as needed.
• Take part in IT Projects, technology/system enhancements, and upgrades when required.
• Assess site technology and operational requirements, submit budgetary requests, and review and approve invoices for site-related IT expenditures.
• Additional duties will be assigned as needed.

Benefits

• We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed