IT Service Delivery Intern

SubCom • Newington, NH

1d • Onsite

About The Position

The IT Service Delivery Intern supports SubCom’s IT Service Desk team by providing Level 1 technical support and assisting with equipment, applications, IT assets, documentation, and technology projects. The role offers practical experience in an enterprise IT environment and involves working with IT staff to support employees, develop technical skills, and improve the end-user support experience.

Requirements

• Currently pursuing or recently completed education in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related technical field.
• Basic knowledge of personal computer hardware, software, operating systems, and common peripheral devices.
• Familiarity with Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Ability and willingness to learn new technologies, applications, processes, and troubleshooting techniques.
• Effective verbal and written communication skills and the ability to communicate professionally with employees and IT team members.
• Strong customer service and interpersonal skills, including the ability to work with people at different technical skill levels.
• Ability to follow established procedures and technical instructions, and to ask questions or seek assistance when appropriate.
• Ability to work independently on assigned tasks and collaboratively as part of an IT support team.
• Strong attention to detail and organizational skills, with the ability to manage multiple assigned tasks.
• Demonstrated interest in technology, troubleshooting, and developing practical IT support skills in a professional environment.
• Must be legally authorized to work in the United States; employment eligibility verification is required at hire. Visa sponsorship is not available.
• A resume must be attached to the application.

Nice To Haves

• Technical training or certifications.
• Basic understanding of networking concepts, including TCP/IP, Wi-Fi, DHCP, DNS, and network connectivity troubleshooting.
• Familiarity with Active Directory, Microsoft Entra ID, Microsoft Intune, or other enterprise IT management tools.

Responsibilities

• Assist the IT Service Desk team with Level 1 troubleshooting of basic hardware, software, network, and peripheral issues.
• Assist with incident and service request tickets, documenting troubleshooting steps, solutions, and updates in the Service Desk ticketing system.
• Provide professional and courteous assistance to employees, escalating issues to appropriate IT staff when necessary.
• Assist with employee onboarding and offboarding, including preparing and deploying computers, monitors, docking stations, peripherals, and other standard IT equipment.
• Assist with installation, configuration, and maintenance of standard company applications and computer systems.
• Support IT asset management by inventorying, labeling, deploying, retrieving, and tracking computers and other IT equipment.
• Assist with computer setup, imaging, software installation, operating system updates, and routine hardware maintenance.
• Create and update Service Desk procedures, knowledge base articles, inventory records, and technical documentation under IT staff guidance.
• Assist IT team members with technology projects and initiatives, including equipment deployments, upgrades, office moves, and other IT-related activities.
• Work with the IT Service Delivery team to identify opportunities to improve Service Desk processes, documentation, and the end-user support experience.
• Participate in IT team meetings, training sessions, and other activities to develop technical knowledge and practical experience.

What This Job Offers

• Career Level: Intern