IT Service Coordinator
About The Position
Align seeks an IT Service Coordinator to join our Managed Services team. This is a great opportunity for a recent graduate or someone early in their career who is organized, communicates well, and enjoys working with clients. This role will help coordinate client support, schedule engineers, manage ticket flow, and keep clients and internal teams informed. We’re looking for someone who can manage multiple moving pieces, follow through on tasks, and stay detail-oriented in a fast-paced environment. This hybrid position will report to our Midtown Manhattan Office in New York City approximately twice a week. This is a full-time position offering full benefits, a salary in the $60K to $70K range, paid training, and performance-based bonuses.
Requirements
- Strong organization, scheduling, and follow-up skills, with the ability to manage competing priorities
- Excellent verbal and written communication skills and comfort working directly with clients
- A customer service mindset, with a professional, responsive approach to questions and issues
- Ability to write clear documentation and standard operating procedures (SOPs)
- Attention to detail when tracking tickets, schedules, and outstanding tasks
- Proficiency in Microsoft Office / O365
- Willingness to learn new tools, ask questions, and take ownership of assigned work
Nice To Haves
- Experience in customer service, scheduling, administrative support, or project coordination through work, internships, or school activities
- Exposure to IT support or ticketing systems such as ConnectWise is a plus, but not required
Responsibilities
- Manage ticket flow in our IT Service Management Platform (ConnectWise)
- Act as the primary point of contact for customer service and issue resolution to assign tasks and tickets to IT Service Desk / Helpdesk (ITSD), NOC and IT Systems Administrators
- Schedule support coverage for shifts within our NOC and ITSD, work to be performed at client sites, white glove / VIP support, and project work
- Own tickets to ensure processes are followed, communication is though, documentation is accurate, and tickets are closed out
- Assist with generating reports related to client SLAs and assist with quarterly client Account Business Reviews (ABR)
- Drive customer service and client relationship initiatives
- Any additional or alternative duties that are reasonably consistent with position as required
Benefits
- Comprehensive Medical, Dental, and Vision coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- 401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k.
- Complimentary ClassPass membership to support your health and wellness goals
- Generous Paid Time Off (PTO)
- Company-paid holidays
- Cellphone Reimbursement Program
- Floating Holiday to celebrate a day that is meaningful to you
- Pre-tax commuter benefits, where applicable
- Employee wellness programs, events, and team-building activities
- Employee referral program
- Paid training
- Performance-based bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
