IT Coordinator

ASM Global • Fishers, IN

6d • Onsite

About The Position

The IT Coordinator is responsible for support of all Fishers Event Center technology functions on an event and day-to-day basis. This person will be responsible for identification, training, and support for all systems and applications needs of the Fisher Event Center’s team members, and will serve as a liaison with Legends Global Corporate Technology Departments.

Requirements

• A minimum education level of: Associate degree in IT, Computer Science, Networking or related field
• Years of related work experience: 0-2 years
• High level knowledge of applicable computer software and hardware.
• Strong knowledge of business office applications and systems.
• Knowledge of wireless technology applications and interface availability.
• Excellent organizational, planning, communication and inter-personal skills.
• Ability to translate non-technical needs communication into technical development capabilities.
• Must have communication skills and keen attention to detail.
• Ability to undertake and complete multiple tasks.
• Proficiency in Windows support.
• Proficiency in network support.
• Proficiency in all Microsoft Office applications.

Responsibilities

• Provide onsite technical support for employees, event staff, vendors, and contractors
• Troubleshoot and resolve hardware, software, printer, mobile device, telecommunications, and connectivity issues
• Respond to IT requests and escalate issues when appropriate
• Support Microsoft Windows workstations, laptops, mobile devices, and equipment
• Assist users with password resets, account access, software troubleshooting and general technology support
• Provide dedicated IT support during concerts, sporting events, and other arena events
• Assist with setup, testing, operation, and troubleshooting of event-related technology systems
• Support ticketing, point-of-sale, wireless connectivity, digital signage, and operational technology as assigned
• Respond to event-day technology issues quickly and professionally to minimize operational disruptions
• Assist with basic network, Wi-Fi, and telecommunications support under the direction of IT leadership
• Support network connectivity, switch port activation, cabling, and device deployment
• Troubleshoot wireless, LAN, and internet connectivity issues
• Assist with installation and maintenance of network and telecommunications equipment
• Maintain accurate inventory records for technology equipment and accessories
• Assist with deployment, collection, tracking, and replacement of IT equipment
• Organize and maintain technology storage areas and inventory records
• Support lifecycle management of computers, mobile devices, and event technology equipment
• Assist with coordination of third-party vendors supporting technology systems and events
• Support implementation of technology-related projects and operational initiatives
• Maintain documentation, procedures, and technical records
• Assist with equipment moves, installations, and facility technology projects
• Deliver excellent customer service to all users
• Maintain a positive and professional working relationship with coworkers, vendors, and customers
• Contributes to a safe, organized, and productive work environment
• Perform other duties and special projects as assigned

Benefits

• medical
• dental
• vision
• life and disability insurance
• paid vacation
• 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree