IT Coordinator

Star Mountain Capital•New York, NY

7d•Onsite

About The Position

Star Mountain Capital is seeking a proactive and service-oriented IT Coordinator to oversee day-to-day IT operations within the firm’s NYC office. This individual will serve as the primary on-site technology resource for NYC employees, ensuring reliable access to systems, equipment, and technology while coordinating closely with the firm’s broader IT team and external technology providers. The ideal candidate is hands-on, service-oriented, and comfortable managing technology priorities in a fast-paced, growing organization.

Requirements

2+ years of experience in IT support, IT operations, systems administration, or a related technology role.
Experience supporting Microsoft Windows and Microsoft 365 environments.
Working knowledge of hardware, software, networking, and cybersecurity best practices.
Strong troubleshooting, organizational, communication, and problem-solving skills.
Ability to manage multiple priorities and coordinate effectively with employees, vendors, and external IT providers.
Highly proactive, responsive, and service-oriented.
High level of integrity, professionalism, accountability, and discretion.

Nice To Haves

Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field preferred.
Financial services or asset management experience is a plus.

Responsibilities

Oversee day-to-day IT operations and employee technology support for the NYC office.
Serve as the primary on-site point of contact for NYC employees’ technology needs and troubleshooting.
Coordinate technology onboarding and offboarding for NYC employees, including laptops, equipment, software, accounts, and system access.
Manage Tampa office technology, including networks, printers, conference room systems, workstations, and other hardware.
Maintain accurate inventories of NYC hardware, software, licenses, and other IT assets.
Coordinate with the firm’s broader IT resources and external IT and cybersecurity providers to troubleshoot issues and support technology initiatives.
Assist with technology vendors, software licensing, equipment orders, renewals, and service relationships.
Maintain IT documentation, procedures, system information, and employee training materials.
Support cybersecurity, access controls, data protection, and technology-related compliance initiatives.
Proactively identify technology issues and recommend improvements to enhance reliability, efficiency, and the NYC employee experience.
Support technology projects and system implementations as needed.