Summer Internship 2027 - IT Service Center

Election Systems & Software•Omaha, NE

37d•Onsite

About The Position

This is a full-time, 11-week internship from early June to mid-August 2027. Summer interns typically work from 8:00 am–5:00 pm, Monday through Friday — approximately 40 hours per week. While contributing to department initiatives, interns will also engage in educational experiences that help prepare them for workplace life. The IT Service Center (ITSC) intern will work with team members as the first point of contact for employees requiring technical support via phone, walk-up, email, and the self-service portal. They will be responsible for configuring, troubleshooting, and maintaining desktop and laptop computers, mobile devices, printers, and associated peripherals, and for resolving user technology issues. The ITSC intern will work closely with other members of the IT department to support all end users, both on-site and remote. This includes receiving, prioritizing, documenting, and actively resolving help requests. Problem resolution may involve technical resources, independent research, and guidance from other team members. The ITSC intern will interact with users in person and provide hands-on help at the service desk and desktop level. A successful ITSC intern has a good understanding of computer systems, mobile devices, and other technical products; can understand users’ problems and communicate and resolve issues effectively; and is customer-oriented and patient when working with a wide variety of users.

Requirements

Applicants must be junior or senior undergraduate students pursuing a degree in Computer Science, Networking, or a related field.
Strong interest in learning and self-development.
Self-starter who takes initiative.
Effective communication and customer service skills.
Attention to detail.
Ability to work well under pressure in a fast-paced environment.
Strong time management and organizational skills.
Ability to clearly document work.
Basic understanding of: Windows 11, macOS, and mobile operating systems (iOS and Android)
Basic understanding of: Active Directory and Microsoft Entra ID
Basic understanding of: Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
Basic understanding of: Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
Basic understanding of: Technical support and troubleshooting methodology

Responsibilities

Diagnose, troubleshoot, and resolve hardware and software issues assigned to them.
Troubleshoot Microsoft Windows and Microsoft 365 issues, including Outlook, Teams, and OneDrive.
Support user account administration, including password resets, multi-factor authentication enrollment, and group membership in Active Directory and Microsoft Entra ID.
Research solutions using knowledge base articles and other available resources.
Follow standard Service Desk procedures by logging all interactions (phone, walk-up, email, and self-service portal) and documenting all ticket work in ServiceNow.
Escalate unresolved issues to the appropriate tier of technical support.
Image, deploy, and configure computers, mobile devices, and software for new employees using standard imaging and endpoint management tools.
Create and update knowledge base articles for common issues and procedures.
Shadow all areas of IT, including network and infrastructure, to strengthen general IT foundation.
Attend team and departmental meetings to stay informed of current events.
Study new technologies when time allows.
Participate in and assist with technology projects.
Perform other duties as assigned by supervisor.