IT Security Platforms Tech

First Bank•Troy, NC

About The Position

The IT Level II Technician: Video Surveillance and Access Control Specialist is responsible for installing, configuring, maintaining, and supporting the bank’s video surveillance, access control, and related physical security technology systems. The role performs advanced technical work involving analysis, testing, deployment, troubleshooting, and ongoing support of cameras, recording platforms, door access hardware, badge readers, controllers, and other connected security devices. It applies systems analysis and technical support practices to diagnose complex hardware, connectivity, and configuration issues; coordinate with vendors and internal stakeholders; define functional requirements; and implement reliable solutions that support the security, availability, and operational stability of the organization’s physical security environment. The position also supports infrastructure and hardware work, including structured cabling, network-connected devices, branch printers, onsite support, and hardware replacement. It collaborates with Level III Technicians, Network Administrators, Facilities, Security, branch leadership, vendors, and project teams. Work must align with bank standards, cybersecurity requirements, audit expectations, applicable regulations, corporate policies, and Service Excellence standards. The role requires travel to client locations and work in a professional office environment with standard office equipment.

Requirements

Minimum of two years' experience planning, configuring, testing, and deploying video surveillance and access control systems.
Work-related experience should consist of duties in a business environment.
Ability and willingness to travel to client locations.
Ability and willingness to work in a high-pressure, time-sensitive environment.
Ability to quickly learn new technology and software, including proper installation and maintenance.
Intermediate skills in personal computer operation, mainframe computer systems, word processing, spreadsheet, and specialty software programs.
Exceptional verbal, written, and interpersonal communication skills, including the ability to apply common sense to carry out instructions and instruct personnel.
A valid driver’s license.
Ability to work the hours and days required to complete essential functions as scheduled.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment; attention to detail, teamwork, effective interaction with coworkers and customers, diplomacy, discretion, and appropriate judgment are required.

Nice To Haves

Associate's degree in computer science or a related field preferred.

Responsibilities

Install, configure, test, and support video surveillance cameras, recording platforms, access control panels, door controllers, badge readers, electric strikes, magnetic locks, request-to-exit devices, and related physical security hardware.
Program and maintain video surveillance and access control software, including camera views, recording schedules, retention settings, door schedules, access groups, and event or alarm configurations.
Troubleshoot issues involving cameras, cabling, network connectivity, PoE, door hardware, card readers, controllers, credentials, access rights, and related system integrations.
Perform preventive maintenance and operational health checks on video surveillance and access control equipment.
Coordinate with Facilities, Security, branch leadership, vendors, and project teams on installations, remodels, relocations, decommissions, repairs, and upgrades involving physical security systems.
Review system alerts, logs, and service requests to identify recurring issues, document findings, and recommend corrective actions.
Maintain documentation for physical security systems, including device inventory, camera and door locations, IP addresses, wiring details, licensing, warranty information, and vendor support records.
Support access badge, credential, and permission changes in accordance with approved requests, established procedures, and least-privilege access practices.
Ensure video surveillance and access control systems align with bank standards, cybersecurity requirements, audit expectations, and applicable regulatory requirements.
Install, terminate, test, and certify Cat5e, Cat6, and Cat6A structured cabling systems.
Terminate cables on patch panels, wall jacks, racks, cabinets, and network equipment; label cabling, termination points, and network components according to established standards; and ensure installations comply with local codes, safety regulations, and organizational standards.
Consult with users, engineers, and project teams to determine needs, requirements, and configuration standards.
Design, plan, deploy, and test hardware and physical solutions.
Brief senior leadership on project status and deliverables.
Create documentation, standards, and procedures for deployed solutions.
Collaborate with Level III Technicians and Network Administrators on infrastructure projects, hardware rollouts, and complex incident resolution.
Evaluate functional requirements for hardware, physical connectivity, and infrastructure.
Diagnose and resolve escalated issues involving hardware, connectivity, physical-layer performance, and configuration faults.
Install and repair branch printers.
Configure and maintain network-connected devices.
Provide onsite support and hardware replacement.
Communicate issue status, required actions, and root-cause findings to end users and stakeholders.
Resolve escalated tickets requiring Level II technical hardware and network expertise.
Follow up on open service requests to ensure timely and accurate closure.
Coordinate with vendors and manage RMAs.
Maintain accurate inventory and asset lists.
Complete annual compliance courses and adhere to corporate policies and procedures, including applicable federal and state regulations and laws such as the Bank Secrecy Act and the Anti-Money Laundering Act.
Adhere to Service Excellence standards and promote their implementation with peers and supported associates.
Perform other duties as required.