IT Security Platforms Tech

First Bank•Greensboro, NC

1d•Onsite

About The Position

The IT Level II Technician: Video Surveillance and Access Control Specialist installs, configures, maintains, and supports the bank’s video surveillance, access control, and related physical security technology systems. The position performs advanced technical work to analyze, test, deploy, troubleshoot, and support cameras, recording platforms, door access hardware, badge readers, controllers, and connected security devices. It diagnoses complex hardware, connectivity, and configuration issues, coordinates with vendors and internal stakeholders, defines functional requirements, and implements solutions that support the security, availability, and operational stability of the physical security environment. The role also supports broader IT hardware and infrastructure work, including structured cabling, network-connected devices, branch printer installations and repairs, onsite hardware replacement, inventory management, and escalated Level 2 hardware and network tickets. It collaborates with Level III Technicians, Network Administrators, Facilities, Security, branch leadership, vendors, and project teams. The position follows bank policies, applicable federal and state laws and regulations, cybersecurity requirements, audit expectations, and organizational standards. It requires travel to client locations and work in a professional office environment with standard office equipment.

Requirements

At least two years of experience planning, configuring, testing, and deploying video surveillance and access control systems.
Work-related experience in a business environment.
Ability and willingness to travel to client locations.
Ability and willingness to work in a high-pressure, time-sensitive environment.
Ability to quickly learn new technology and software, including correct installation and maintenance practices.
Intermediate skills in personal computer operation, mainframe computer systems, word processing, spreadsheets, and specialty software programs.
Exceptional verbal, written, and interpersonal communication skills, including the ability to apply common sense to instructions and instruct personnel.
Valid driver’s license.
Ability to work the hours and days required to complete the position’s essential functions, as scheduled.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to learn, think, concentrate, exercise self-control, and work in a customer relations environment.
Close attention to detail and ability to work as a team member.
Ability to interact effectively with coworkers and customers and exercise diplomacy and discretion in customer and employee relations situations.
Ability to exercise appropriate judgment when necessary.

Nice To Haves

Associate’s degree in computer science or a related field.

Responsibilities

Install, configure, test, and support video surveillance cameras, recording platforms, access control panels, door controllers, badge readers, electric strikes, magnetic locks, request-to-exit devices, and related physical security hardware.
Program and maintain video surveillance and access control software, including camera views, recording schedules, retention settings, door schedules, access groups, and event or alarm configurations.
Troubleshoot cameras, cabling, network connectivity, PoE, door hardware, card readers, controllers, credentials, access rights, and related system integrations.
Perform preventive maintenance and operational health checks on video surveillance and access control equipment.
Coordinate with Facilities, Security, branch leadership, vendors, and project teams on physical security installations, remodels, relocations, decommissions, repairs, and upgrades.
Review security system alerts, logs, and service requests to identify recurring issues, document findings, and recommend corrective actions.
Maintain physical security system documentation, including device inventories, camera and door locations, IP addresses, wiring details, licensing, warranty information, and vendor support records.
Support access badge, credential, and permission changes in accordance with approved requests, procedures, and least-privilege practices.
Ensure physical security systems align with bank standards, cybersecurity requirements, audit expectations, and applicable regulatory requirements.
Install, terminate, test, and certify Cat5e, Cat6, and Cat6A structured cabling.
Terminate cables on patch panels, wall jacks, racks, cabinets, and network equipment; label cabling and components according to standards; and ensure installations comply with local codes, safety regulations, and organizational standards.
Consult with users, engineers, and project teams to determine needs, requirements, and configuration standards.
Design, plan, deploy, and test hardware and physical solutions; evaluate functional requirements for hardware, physical connectivity, and infrastructure.
Brief senior leadership on project status and deliverables; create documentation, standards, and procedures for deployed solutions.
Collaborate with Level III Technicians and Network Administrators on infrastructure projects, hardware rollouts, and complex incident resolution.
Diagnose and resolve escalated hardware, connectivity, physical-layer performance, and configuration issues.
Install and repair branch printers; configure and maintain network-connected devices; provide onsite support and hardware replacement.
Communicate issue status, required actions, and root-cause findings to end users and stakeholders.
Resolve escalated tickets requiring Level 2 technical hardware and network expertise and follow up on open service requests to ensure timely, accurate closure.
Coordinate with vendors and manage RMAs.
Maintain accurate inventory and asset lists.
Complete annual compliance courses and adhere to corporate policies and procedures, federal and state laws and regulations including the Bank Secrecy Act and Anti-Money Laundering Act, and Service Excellence standards.
Perform other duties as required.