IT Retail Technician - Level II

GOOD 2 GO STORES LLC•Idaho Falls, ID

37d•$50,000 - $60,000•Hybrid

About The Position

Provide second-level IT support for Good 2 Go retail technology and networking. This role ensures that store systems, internet, computers, point of sale (POS), network equipment and related cabling—are all functioning reliably to support daily operations for team members and customers.

Requirements

2+ years of IT support experience (Tier 1 or Tier 2).
Strong troubleshooting skills for Windows computers, networks, and POS systems.
Solid understanding of networking concepts (routers, switches, firewalls, VPN).
Experience supporting end users in person and remotely.
Ability to document processes and follow established procedures.
Excellent communication and customer service skills.
Ability to multitask and prioritize in a fast-paced environment.
Commitment to company values and ethical standards.

Nice To Haves

3–5 years of IT support experience, with exposure to Tier 3 systems.
Experience with Verifone Commander, PDI, or convenience store technology.
Familiarity with MS Azure Active Directory, Microsoft Teams, and enterprise software support.
Previous retail IT support experience.

Responsibilities

Assist with new store technology setup, including back-office computers, routers, switches (Meraki), and other IT equipment.
Support configuration and installation of Verifone Commander systems.
Help ensure each store has stable and redundant internet connection.
Monitor store systems and escalate recurring or critical issues to Level 3 support.
Maintain back-office technology and help ensure proper equipment organization.
Troubleshoot POS terminals and payment devices to ensure consistent up time.
Support configuration of payment types (debit, credit, EBT, tap & pay) in coordination with senior IT staff.
Work with operations teams to make sure POS interfaces are easy to use.
Assist in implementing and maintaining loyalty program technology.
Escalate unresolved or complex POS issues to Level 3 support.
Provide Level 2 support for fuel dispenser connectivity to Verifone Commander.
Assist with troubleshooting fuel price connectivity issues in coordination with Level 3 support and the fuel team.
Monitor Veeder Root system inputs and escalate issues to Level 3 support or vendor support.
Submit service tickets for all support incidents.
Support company network equipment, security cameras, and other IT systems as directed.
Follow and help maintain standard operating procedures for store technology and networking.
Provide hands-on support for new initiatives or technology rollouts.