IT Technician II

Marvin • Baker City, OR

4d • Onsite

About The Position

Provide mentorship and direction to the Information Systems Technicians and support business objectives. Work closely with IT management to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Requirements

• Associate degree in computer/network support and/or two years related experience and/or training; or equivalent combination of education and experience.
• Proficiency with Microsoft Windows-based clients and servers.
• Proficiency with Microsoft Office applications.
• Experience with networking devices, principals, and protocols.
• Experience with Microsoft Active Directory, DNS, DHCP.
• Knowledge of IT Infrastructure security.
• Training in scissor and boom lift is required (ability to access network connections and equipment for installation, troubleshooting, and repair).

Responsibilities

• Assist in the administration and support of Network and Systems Management.
• Assist in managing security and support of SharePoint site.
• Participate in IT project development, solution modeling, and execution.
• Participate as a member of the Helpdesk to log and resolve support incidents.
• Participate as a member of the work order system to log labor, order parts and equipment, create and close IS.
• Troubleshoot, repair, and perform preventive maintenance on network equipment, servers, computers, printers, scanners, and other devices.
• Provides direct support by phone, email, and in person for on-site and off-site end-users.
• Configure and install new computers, printers, network devices, and related peripheral devices.
• Assist in the support and administration of network cabling (install, terminate, and troubleshoot), telephone/voicemail systems, video conferencing, and multi-media A/V equipment.
• Install and troubleshoot various end user software packages.
• Maintain and develop documentation and procedures, share knowledge and effectively communicate with end users, team members, and management.
• Research, analyze, and test Information Systems solutions and assist in training of end-users.
• Assist with efficiency and cost reduction in Information Systems areas.
• Participate in on-call support.

Benefits

• health insurance
• paid holidays
• paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree