- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Stock shelves, and mark prices on shelves and items
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Assist customers in making selections, by building customer confidence
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Tip:
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Generate with AIAn effective Entry Level Retail Sales resume should emphasize strong customer engagement skills and product knowledge, as demonstrated by consistently exceeding sales targets. Showcasing experience in inventory management, customer satisfaction, and relationship building can further highlight your ability to contribute to a retail team. Additionally, highlighting improvements in sales performance through training and development programs can showcase your commitment to personal growth and adaptability in the retail environment.
Lily Bostwick
Entry Level Retail Sales
Motivated and results-oriented Entry Level Retail Sales professional with a passion for exceeding sales targets and delivering exceptional customer service. Skilled in developing and implementing customer loyalty programs, training and mentoring new sales associates, and managing inventory levels to prevent stockouts. Proven track record in increasing sales by up to 25% through effective product knowledge and visual merchandising strategies.
WORK EXPERIENCE
Entry Level Retail Sales
01/2023 – 04/2023
RetailSalesStart Solutions
- Consistently exceeded sales targets by 15% through effective customer engagement and product knowledge.
- Developed and implemented a customer loyalty program, resulting in a 25% increase in repeat business.
- Trained and mentored new sales associates, resulting in a 30% improvement in their sales performance.
Inventory and Customer Relations Manager
09/2022 – 12/2022
Juniper Networks
- Managed inventory levels to ensure adequate stock levels and prevent stockouts, resulting in a 95% inventory accuracy rate.
- Resolved customer complaints and issues in a timely and professional manner, resulting in a 90% customer satisfaction rate.
- Developed and maintained relationships with key customers, resulting in a 20% increase in sales from those accounts.
Retail Sales Associate
07/2022 – 09/2022
RetailRise Enterprises
- Implemented visual merchandising strategies to improve store layout and product placement, resulting in a 15% increase in sales.
- Consistently achieved high scores on mystery shopper evaluations, with an average score of 95%.
- Participated in training and development programs to improve product knowledge and sales skills, resulting in a 25% improvement in sales performance.
SKILLS & COMPETENCIES
- Customer engagement
- Product knowledge
- Sales target achievement
- Customer loyalty program development
- Sales associate training and mentoring
- Inventory management
- Customer complaint resolution
- Relationship building
- Visual merchandising
- Mystery shopper evaluation
- Training and development participation
- Sales performance improvement
- Time management
- Communication skills
- Adaptability
COURSES / CERTIFICATIONS
National Retail Federation Customer Service and Sales Certification (NRF)
06/2023
National Retail Federation (NRF)
Retail Industry Fundamentals Credential (RI)
06/2022
National Retail Federation (NRF)
Certified Retail Sales Associate (CRSA)
06/2021
National Retail Federation (NRF)
Education
Associate of Science in Retail Management
2016 - 2020
Portland Community College
Portland, OR
Retail Management
Customer Service
Hard Skills
- Customer Service
- Sales Techniques
- Cash Handling
- Inventory Management
- Product Knowledge
- Point of Sale (POS) Systems
- Merchandising
- Order Fulfillment
- Complaint Resolution
- Retail Math
- Visual Merchandising
- Product Returns and Exchanges
Soft Skills
- Customer Service and Interpersonal Skills
- Sales and Persuasion Techniques
- Attention to Detail and Accuracy
- Time Management and Prioritization
- Adaptability and Flexibility
- Communication and Active Listening
- Teamwork and Collaboration
- Problem Solving and Critical Thinking
- Empathy and Customer-Centric Mindset
- Goal-Oriented and Results-Driven
- Positive Attitude and Enthusiasm
- Dependability and Reliability
- Assisted
- Demonstrated
- Engaged
- Persuaded
- Resolved
- Upsold
- Educated
- Collaborated
- Recommended
- Organized
- Adapted
- Achieved
- Listened
- Greeted
- Solved
- Promoted
- Trained
- Maintained
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For Entry Level Retail Sales professionals, a one-page resume is typically sufficient. Focus on highlighting your relevant skills and experiences, such as customer service, sales, and communication skills. Use concise language and bullet points to describe your accomplishments, and be sure to quantify them whenever possible (e.g., increased sales by 10%). Prioritize the most recent and relevant experiences, and avoid including irrelevant or outdated information. Customizing your resume for each job application can also help you present a targeted and impactful resume. Remember, the goal is to effectively communicate your skills and experiences while staying within the one-page limit.
The best way to format an Entry Level Retail Sales resume is to create a clear, concise, and visually appealing document that effectively showcases your skills, experience, and achievements. Here are some tips and recommendations for formatting an Entry Level Retail Sales resume:
Consistent formatting:
Ensure consistency in formatting throughout your resume, including font size, typeface, and spacing. Using a consistent format helps make your resume easy to read and navigate, making it more likely that hiring managers will review your entire document.
Clear section headings:
Clearly label each section of your resume (e.g., "Summary," "Experience," "Skills," "Education") with bold or underlined headings. This helps guide the reader's eye and makes it easier for them to find the information they're looking for.
Use bullet points:
Use bullet points to present your experience and achievements in a concise and easy-to-read format. This helps break up large blocks of text and enables hiring managers to quickly scan your resume for relevant information.
Highlight relevant skills:
Make sure to highlight any relevant skills or experience that you have that are specific to the retail industry. This could include customer service experience, sales experience, or experience working with inventory management systems.
Include any relevant education:
If you have any relevant education or certifications, make sure to include them on your resume. This could include a degree in business or marketing, or a certification in sales or customer service.
Overall, the key to formatting an Entry Level Retail Sales resume is to make sure that it is clear, concise, and highlights your relevant skills and experience. By following these tips, you can create a resume that effectively showcases your qualifications and helps you stand out to potential employers.
Emphasize your sales skills and keywords such as "customer service," "product knowledge," and "target achievement." Make sure to highlight any experience with customer relationship management.
If you're applying for Entry Level Retail Sales, focus on transferable skills like customer service, communication, and organization. Also, highlight any relevant volunteering experiences, part-time jobs, or extracurricular activities.