IT Quality Senior Analyst - Assistant Vice President

Citi • Irving, TX

23h • $96,400 - $144,600

About The Position

The IT Quality Senior Analyst is a seasoned professional who applies in-depth disciplinary knowledge and contributes to developing techniques and improving processes and workflows. The role integrates subject-matter and industry expertise within a defined area, coordinates with related areas, and supports the objectives of IT Quality and the broader business. It evaluates complex and variable issues, uses analytical judgment to assess information from multiple sources, communicates complex information with diplomacy, and may take formal or informal leadership roles. The analyst coaches and trains new recruits and advises junior team members. The role has a direct impact on the quality of work performed by the team and closely related teams.

The position focuses on User Acceptance Testing (UAT), software quality assurance, and product rollout into production. It manages testing artifacts and activities, monitors quality and progress, and ensures that project work follows SDLC standards, audit processes, requirements traceability, and regression-coverage expectations. The analyst documents findings, performs root-cause analysis, manages corrective actions, and recommends improvements to standards, procedures, and processes. The role also requires assessing risk, complying with applicable laws, rules, regulations, and policy, applying sound ethical judgment, and escalating and reporting control issues transparently.

The position is based in Irving, Texas. It is full-time, with a listed salary range of $96,400 to $144,600. Citi may also offer eligible employees incentive and retention awards, employee benefits, and paid time off; available offerings may vary by jurisdiction, job level, and date of hire.

Requirements

• 5–8 years of experience in an IT Quality role.
• Demonstrated execution capabilities.
• Development experience in a fast-paced, time-to-market-driven environment.
• Experience with test automation and creating and modifying test scenarios and test scripts.
• Comfort writing complex queries.
• Experience with reporting tools.
• Hands-on experience with testing automation tools.
• Bachelor’s/University degree or equivalent experience.

Nice To Haves

• Project management experience.

Responsibilities

• Lead initiatives related to User Acceptance Testing (UAT) and product rollout into production, recommending solutions and improvements; responsibilities may include software quality assurance testing.
• Conduct complex process-monitoring, product-evaluation, and audit assignments; report issues and recommend solutions.
• Ensure project standards and procedures are clearly documented and followed throughout the software development life cycle; recommend documentation enhancements.
• Monitor product conformance to standards and process conformance to procedures; identify risks, recommend solutions, and ensure annual organizational reviews of standards and procedures.
• Document findings and perform root-cause analyses to recommend improvements.
• Recommend improvements to existing standards and procedures and collaborate with technology areas to develop new standards and procedures.
• Ensure corrective actions are assigned, documented, and completed.
• Verify traceability in project work products and gather, maintain, and create reports on quality metrics.
• Manage testing artifacts, including Test Plans and Testing Exit Reports, to ensure compliance with SDLC and audit processes.
• Coordinate testing activities among functional testing teams during unified testing phases.
• Monitor testing progress and quality throughout the validation phase.
• Proactively manage testing defects, risks, and issues.
• Provide regular status reports during the validation phase.
• Ensure full requirement traceability and comprehensive regression coverage for impacted applications.
• Advise and mentor junior team members and contribute to coaching and training new recruits.
• Assess risk in business decisions, comply with applicable laws, rules, regulations, and policy, apply sound ethical judgment, and escalate, manage, and report control issues transparently.
• Perform other duties and functions as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior