IT Quality Assurance Analyst

Sally Beauty Holdings • Plano, TX

6d • Hybrid

About The Position

This is a hybrid position working from our Legacy West Support Center in Plano, Texas. This role is responsible for following and implementing best test practices using manual or automated tools in support of the software development life cycle and project requirements. This position ensures the quality, reliability, integrity, and performance of all software products produced for end user consumption by validating that software performs to established, agreed upon, approved, and predefined guidelines.

Requirements

• Bachelor’s degree in computer science, engineering, or related field.
• 3+ years of experience in software Quality Assurance or software testing.
• Good knowledge of SDLC, QA methodologies, defect and test management tools and processes.
• Strong hands-on experience in test case design, execution, and reporting.
• Knowledge and experience with retail industry standard IT applications such as ERP, Web, Customer Relationship Management, Mobile, OMS, and Retail Systems (Oracle XStore experience is a plus).
• Proactive problem-solving skills, analytical skills, attention to detail, and follow-up skills.
• Good interpersonal and communication skills, both verbal and written.
• Strong experience and ability to work in a team-based waterfall and agile environment.
• Proven ability to multitask in a fast-paced environment with minimal supervision.
• A passion and desire to thrive in a constantly innovating and changing environment.

Nice To Haves

• Experience with test automation tools and framework like Selenium, Ranorex, Cypres, etc.
• Knowledge of CI/CD pipelines and tools like Github, Jenkins, etc.
• Knowledge of API Testing tools like Postman, SoapUI, etc.
• Knowledge of Performance and load testing tools like JMeter, LoadRunner, NeoLoad, etc.
• ISTQB or other QA certification is a plus.

Responsibilities

• Analyze business and technical requirements to develop and maintain test strategy, test plans, and test cases.
• Review project deliverables and artifacts from a testing perspective, and provide estimates, feedback, including actively participating in a test plan review with the team.
• Collaborate with Business & IT stakeholders to identify test scenarios based on acceptance criteria.
• Perform functional, regression, integration, system testing and assist with user acceptance testing with the end user in alignment with project goals.
• Identify, document, analyze defects found during the different test cycles using the defect management tools and recommend corrective actions.
• Provide support to the development team as needed, to troubleshoot defects found during testing cycles.
• Ensure testing is completed on time and in alignment with project goals.
• Provide detailed feedback on usability, performance, and overall quality.
• Contribute to the documentation of QA systems and processes.
• Assist manager/lead with implementation of improvements to QA processes.

Benefits

• medical
• dental
• vision
• life Insurance
• paid vacation and sick days
• paid holidays
• tuition reimbursement
• 401(k) with company match
• in house salon with complementary services
• varied selection of food options at our corporate campus
• Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level