(1115168) IT Project/Program Manager

Diversified Services Network, Inc.•Peoria, IL

3d•$118,000 - $125,000•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time IT Project/Program Manager to join its Application Program Management team in Chicago, IL or Peoria, IL on a hybrid schedule. The role leads project teams in developing software solutions that integrate common services across the application portfolio and enterprise systems used by customers and business partners. The position is responsible for delivering projects on time, within budget, and according to quality expectations, while coordinating cross-functional teams and managing project activities throughout the project lifecycle.

Requirements

Bachelor’s degree and 8+ years of experience, or a master’s degree and 6+ years of experience.
6+ years managing projects from inception through completion, with the ability to lead teams, drive alignment, and establish clear direction.
Proven experience leading end-to-end program management within cross-functional, matrixed organizations.
6+ years of direct project management experience with software engineering teams in Agile software development environments, business partners, and product managers.
Demonstrated collaboration with cross-functional teams spanning business and technical disciplines.
Experience with ticketing and project management systems such as Azure DevOps, Jira, or similar tools.
Strong understanding of project management principles, including charters, planning, scheduling, scope definition, and project execution; ability to facilitate charter development, scope alignment, and ways of working.
2+ years of experience with Azure DevOps (formerly VSTS) and Confluence.
Advanced proficiency in Microsoft Excel, PowerPoint, and Project.
Experience supporting and leading large-scale organizational change management initiatives.
Strategic thinking skills to establish alignment, provide direction, and drive teams toward project and organizational objectives.
Excellent interpersonal skills, including handling sensitive issues, building relationships, developing others, and influencing stakeholders inside and outside the department.
Strong project management and team leadership skills, with communication, multitasking, analytical, and organizational abilities.
Strong written, verbal, communication, and presentation skills.

Nice To Haves

Certified Scrum Master (CSM), PMP, Change Management, or Six Sigma Black Belt certification.
Experience serving as a Scrum Master in addition to direct project management experience.
Experience working within large, enterprise-level organizations.
Experience managing or supporting eCommerce applications and projects.
2+ years of experience with Power BI.

Responsibilities

Lead project teams and oversee successful project delivery on time, within budget, and in accordance with quality expectations.
Plan, coordinate, and execute project activities and manage project team resources.
Manage project charters, communications, metrics, reporting, plans, schedules, and budgets throughout the project lifecycle.
Coordinate information and support cross-functional teams from concept and development through prototype, pilot, implementation, and follow-up.
Develop, maintain, and communicate detailed project schedules and timelines.
Use project management tools and techniques for reporting, tracking, checklists, scheduling, and task delegation.
Lead change management and timely decision-making, identifying and addressing project impacts.
Maintain schedules that reflect changes, affected components and functions, milestones, timelines, costs, and completion requirements.
Collaborate across functional disciplines and with customers to establish project milestones and completion dates.
Monitor progress, identify and communicate issues, work with affected teams to resolve problems, inform stakeholders, and implement corrective actions to maintain schedules.
Analyze project issues and recommend solutions, alternatives, and courses of action to support successful delivery.