(1115168) IT Project/Program Manager

Diversified Services Network, Inc.•Chicago, IL

3d•$118,000 - $125,000•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time IT Project/Program Manager to join the Application Program Management team in Chicago, Illinois, or Peoria, Illinois, on a hybrid schedule. The role leads project teams in developing software solutions that integrate common services across the application portfolio and enterprise systems used by customers and business partners. The manager is accountable for successful project delivery on time, within budget, and in line with quality expectations. The position leads planning, coordination, and execution throughout the project lifecycle, supports cross-functional teams from concept and development through prototype, pilot, implementation, and follow-up, and manages project resources, communications, reporting, plans, schedules, budgets, and change management. The stated annual salary expectation is $118,000–$125,000. DSN offers full benefits, paid time off, a 401(k), and other benefits listed below.

Requirements

Bachelor’s degree and 8+ years of experience, or a master’s degree and 6+ years of experience.
6+ years managing projects from inception through completion, including leading teams, driving alignment, and establishing clear project direction.
Proven experience leading end-to-end program management in cross-functional, matrixed organizations.
6+ years of direct project management experience working with software engineering teams in Agile software development environments, business partners, and product managers.
Experience collaborating with cross-functional teams across multiple business and technical disciplines.
Experience with ticketing and project management systems such as Azure DevOps, Jira, or similar tools.
Strong understanding of project management principles, including charters, planning, scheduling, scope definition, and project execution; ability to facilitate charter development, scope alignment, and ways of working.
2+ years of experience with Azure DevOps (formerly VSTS) and Confluence.
Advanced proficiency in Microsoft Excel, PowerPoint, and Project.
Experience supporting and leading large-scale organizational change management initiatives.
Strategic thinking skills and ability to establish alignment, provide direction, and drive teams toward project and organizational objectives.
Excellent interpersonal skills, including handling sensitive issues, building relationships, developing others, and influencing stakeholders inside and outside the department.
Strong project management and team leadership skills, with communication, multitasking, analytical, and organizational abilities.
Strong written, verbal, communication, and presentation skills.

Nice To Haves

Certified Scrum Master (CSM), PMP, Change Management, or Six Sigma Black Belt certification.
Experience serving as a Scrum Master in addition to direct project management experience.
Experience working within large, enterprise-level organizations.
Experience managing or supporting eCommerce applications and projects.
2+ years of experience with Power BI.

Responsibilities

Ensure projects are delivered on time, within budget, and in accordance with quality expectations.
Lead the planning, coordination, and execution of project activities and project team resources.
Manage project charters, communications, metrics, reporting, plans, schedules, and budgets throughout the project lifecycle.
Coordinate and provide information to cross-functional project teams from concept and development through prototype, pilot, implementation, and follow-up.
Develop, maintain, and communicate detailed project schedules and timelines.
Use project management tools and techniques for reporting, tracking, checklists, schedules, and task delegation.
Lead change management and timely decision-making, identifying and addressing project impacts.
Maintain detailed schedules that reflect changes, affected components and functions, milestones, timelines, costs, and completion requirements.
Collaborate across functional disciplines and with customers to establish project milestones and completion dates.
Monitor progress, identify and communicate issues, coordinate problem resolution, keep stakeholders informed, and implement corrective actions to maintain schedules.
Analyze project issues and recommend solutions, alternatives, and appropriate courses of action.