IT Project Manager (MSP)

FusionTek

2d • $90,000 - $110,000 • Hybrid

About The Position

FusionTek is a leading Managed Service Provider seeking an experienced IT Project Manager to join their growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working closely with clients, and has a strong understanding of IT services and project delivery. The IT Project Manager will play a key role in driving successful outcomes, coordinating cross-functional teams, and ensuring projects are executed with excellence. The company culture is built around four core values: Teamwork, Growth Mindset, Integrity, and Ownership. The IT Project Manager will lead and manage IT projects from kickoff through completion, ensuring they stay on schedule, within scope, and on budget. They will serve as a key point of contact for clients, drive internal alignment, and help shape the success of service delivery.

Requirements

• Bachelor’s degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience.
• Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required).
• Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast‑paced service environment.
• Proven ability to manage multiple IT projects simultaneously, coordinating cross‑functional teams to successful outcomes.
• Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients.
• Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint).
• Hands‑on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project.
• Familiarity with IT Service Management (ITSM) frameworks and best practices.
• Exceptional organizational and time‑management skills.
• Strong communication and interpersonal abilities, with a client‑focused approach.
• Proactive problem‑solver with the ability to identify risks early and implement effective mitigation strategies.
• Detail‑oriented and committed to accuracy and follow‑through.
• Able to work both independently and collaboratively within a team environment

Nice To Haves

• PMP certification preferred (or other relevant project management credentials)

Responsibilities

• Developing and managing project plans, timelines, and budgets
• Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback
• Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth
• Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle.
• Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan.
• Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents.
• Take the initiative to recognize, monitor, and address potential risks.
• Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives.
• Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction.
• Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks.
• Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors.
• Evaluate and offer feedback on project hour estimates that are non-technical
• Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.

Benefits

• Medical, Dental, and Vision coverage
• 401(k) plan with 4% company matching and immediate vesting
• Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
• Educational reimbursement for certification exams and access to company‑provided training resources
• Team culture: Fun events and opportunities to connect with colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level