Manager MSP Operations

Travel Nurse Across America•,

7h•$75,000 - $85,000•Onsite

About The Position

The Manager, MSP Operations defines, plans, and drives the successful implementation of new clients and expansion of service offerings for existing clients. This role also oversees technical support and workflows for internal teams. The Manager, MSP Operations serves as a technical and functional subject matter expert. This is a multi-faceted role and is one of the first contact points with healthcare executive leadership to implement a workforce program. This role works closely with a variety of healthcare executive sponsors and other client implementation team contacts, internal cross-departmental team members, and VMS partners.

Requirements

High school diploma or equivalent
3 years of full scope project management experience or related experience
3 years of MSP experience
Thorough understanding of Healthcare terminology, Managed Services Provider (MSP) programs and Vendor Management (VMS) systems
Extreme attention to detail
Demonstrated comfort level with and high proficiency performing in high visibility, client-facing roles with frequent interactions with executive leadership
Ability to juggle multiple tasks/priorities with competing interests without losing efficiency
Familiarity with ticketing support systems (i.e., Happy Fox or similar)
Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency
Ability to build and maintain productive working relationships with cross-functional coworkers
Excellent communication skills
Proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint
Ability to recognize and mitigate risks
Ability to lead and develop others
Will accept any suitable combination of education, training, or experience

Nice To Haves

Bachelor’s degree in Business or Healthcare Administration, Operations, Business Analytics, or a related field and/or equivalent work experience
Prior experience in healthcare MSP setting and/or experience implementing VMS technologies
CAPM, PMP or similar project management certification
Prior leadership experience
Prior experience managing a ticketing support system (i.e., Happy Fox or similar)

Responsibilities

Manage multiple large and complex projects, leading discovery, design, and delivery, and meeting timelines (e.g., new MSP client implementations, new and existing client implementations, etc.)
Continuously review internal and external operational and technical processes (e.g., SOPs, workflows, audits, etc.) and ensure necessary improvements are successfully implemented
Monitor, manage, and ensure completion of VMS updates to support SimpliFi clients and internal team members
Lead change management efforts and assess/manage the impact of technology changes to current workflows and processes across SimpliFi Clients and internal workflows
Develop and contribute to client deliverables such as workflows, communication plans, project plans and stakeholder agendas
Liaise with technology partners and internal stakeholders to manage/prioritize VMS issue reporting and enhancements
Ensure appropriate implementation-related and ongoing internal training is completed and related training documentation is maintained
Oversee service issue resolution and support to clients and internal team; regularly analyze support ticket activity and report out trends
Uphold our Core Values: Own Your Relationships – Be someone others can count on, Own the Outcome – Deliver results through accountability and follow-through, Obsess Over the Experience – Make every interaction meaningful, Act with Integrity & Respect – Do what’s right, always
Other duties as assigned
Lead assigned team members and manage associated work processes
Establish performance standards and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
Execute supervisory responsibilities in accordance with the organization’s policies and procedures